Service Team Lead - Commercial Refrigeration

Design & Service, INC.; Raleigh (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Paid time off

Tuition reimbursement

Learning & Development programs

Employee referrals program

Job summary

Design & Service, INC. seeks a Refrigeration Service Team Lead to guide a field crew, coordinate daily calls, and deliver safe, efficient, high-quality service for commercial and industrial systems. The role emphasizes leadership, training, and customer relationship excellence.

Ideal candidates bring 5+ years of refrigeration experience, EPA certification, and strong troubleshooting, communication, and organizational skills to support continuous improvement and on-time service delivery.

Qualifications

• High school diploma or equivalent; technical or trade school preferred.
• Minimum of 5 years of commercial or industrial refrigeration service experience.
• EPA Certification required; additional industry certifications preferred.
• Ability to read and interpret wiring diagrams, blueprints, and technical manuals.
• Excellent communication, organizational, and customer service skills.

Responsibilities

• Lead, mentor, and support refrigeration service technicians in the field.
• Assign and coordinate daily service calls and prioritize workloads to meet customer needs.
• Provide technical expertise and troubleshooting assistance on commercial and industrial refrigeration systems.
• Ensure work is completed safely, efficiently, and in accordance with company policies, OSHA regulations, and applicable codes.
• Promote a culture of teamwork, accountability, and continuous improvement.
• Maintain strong customer relationships by providing professional and responsive service.
• Assist with training and development of technicians, including onboarding and skill enhancement.
• Review service reports for accuracy and completeness.
• Coordinate with dispatch, operations, and management to ensure timely completion of service work.
• Monitor parts usage and communicate material requirements to minimize downtime.
• Support after-hours and emergency service activities as required.
• Participate in performance evaluations and provide constructive feedback to team members.
• Identify opportunities to improve processes, productivity, and customer satisfaction.
• Ensure proper maintenance and care of company vehicles, tools, and equipment.

Skills

Troubleshooting refrigeration systems

Electrical components troubleshooting

Communication skills

Organizational skills

Customer service skills

Education

High school diploma or equivalent

Technical or trade school preferred

EPA Certification

Industry certifications

Tools

Read wiring diagrams

Blueprint reading

Job description

Description

The Refrigeration Service Team Lead is responsible for leading and supporting a team of refrigeration service technicians to ensure safe, efficient, and high-quality service for customers. This role provides technical guidance, coordinates daily work activities, promotes teamwork, and ensures compliance with company policies and industry standards while maintaining excellent customer relationships.

Key Responsibilities

• Lead, mentor, and support refrigeration service technicians in the field.


• Assign and coordinate daily service calls and prioritize workloads to meet customer needs.


• Provide technical expertise and troubleshooting assistance on commercial and industrial refrigeration systems.


• Ensure work is completed safely, efficiently, and in accordance with company policies, OSHA regulations, and applicable codes.


• Promote a culture of teamwork, accountability, and continuous improvement.


• Maintain strong customer relationships by providing professional and responsive service.


• Assist with training and development of technicians, including onboarding and skill enhancement.


• Review service reports for accuracy and completeness.


• Coordinate with dispatch, operations, and management to ensure timely completion of service work.


• Monitor parts usage and communicate material requirements to minimize downtime.


• Support after-hours and emergency service activities as required.


• Participate in performance evaluations and provide constructive feedback to team members.


• Identify opportunities to improve processes, productivity, and customer satisfaction.


• Ensure proper maintenance and care of company vehicles, tools, and equipment.

Requirements

• High school diploma or equivalent; technical or trade school education preferred.


• Minimum of 5 years of commercial or industrial refrigeration service experience.


• Proven leadership or supervisory experience preferred.


• Strong troubleshooting skills involving refrigeration systems, controls, and electrical components.


• EPA Certification required; additional industry certifications are preferred.


• Ability to read and interpret wiring diagrams, blueprints, and technical manuals.


• Excellent communication, organizational, and customer service skills.


• Valid driver's license with an acceptable driving record.


• Ability to work flexible hours and participate in an on-call rotation.

Benefits

• Eligible for healthcare benefits on Day 1 of employment:
  
  
  
  • Medical, dental, vision, and prescription drug coverage
  
  
  • Flexible Spending Account (FSA), Dependent Care Spending Account (DCSA)
  
  
  • Health Savings Account (HSA)
  
  
  • Company-paid Life Insurance; Supplemental Employee, Spouse, and Dependent Life
  
  
  • Accident Hospital Indemnity
  
  
  • Company-paid Short and Long-term Disability Insurance
  
  
  • Pet Insurance
  
  


• Employer matched 401(k) saving plan (with Roth option)


• Weekly paycheck


• Generous paid holiday schedule (11 days per year)


• Paid time off (vacation + sick time)


• Learning & Development programs


• Employee Referral Bonus Program


• Tuition Reimbursement

EOE – Disability/Veterans