Refrigeration Field Service Supervisor

Design & Service, INC.; Fallsington, Northern (Bucks County, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare benefits on Day 1

401(k) matching plan

Weekly paycheck

11 paid holidays a year

Paid time off

Learning & Development programs

Employee Referral Bonus Program

Tuition Reimbursement

Pet Insurance

Job summary

Design & Service, INC. is seeking a Field Service Leader focused on industrial refrigeration across customer sites.

You will drive safety, integrity, teamwork and excellence while guiding technicians and coordinating with the Service Coordinator to ensure timely work orders. Qualified candidates will have strong refrigeration experience, RETA credentials, OEM training, and exceptional customer service skills.

Qualifications

• Industrial refrigeration experience in complex facility service environments.
• High School Diploma and refrigeration trade certificate with RETA modules.
• Advanced OEM training for equipment start-up and service.
• Must complete safety and equipment training for RD&S services.
• Willingness to travel up to 90% locally.
• Strong customer service and communication skills.
• Leadership ability to coach, direct performance and address issues.
• Ability to plan complex work and coordinate manpower, tooling, parts, safety, and customer needs.
• Valid driver’s license required.

Responsibilities

• Lead development of a professional work environment based on Safety, Integrity, Teamwork, Respect and Excellence.
• Assure RD&S standards are met at customer sites.
• First point of contact for technicians on technical matters.
• Supervise technicians to ensure timely, proper work orders.
• Coordinate work with the Service Coordinator.
• Oversee site preventive maintenance and proper documentation.
• Maintain customer stock/inventory for maximum system uptime.
• Develop technical capabilities of the service team with safety-focused training.
• Lead continued education through industry seminars.
• Coach and develop service technicians.

Skills

Industrial refrigeration

Leadership

Customer service

Safety training

Travel 90%

Education

High School Diploma

RETA certification

Job description

Description

Key Responsibilities:

• Lead the effort to develop and maintain a professional work environment based on the Kelvin Group core values of Safety, Integrity, Teamwork, Respect, and Excellence.
• Assure RD&S standards are met and complete at all customer sites.
• First point of contact for technicians for technical matters related to designated support area and/or accounts.
• Supervise and influence field technicians to maintain proper flow of field reports and ensure that all technicians are filing work orders at the completion of the day in the proper format and on time.
• Coordinate all work and account work in conjunction with the Service Coordinator.
• Work with the technician team to oversee site preventive maintenance task completion and ensure all documentation is properly addressed with the Preventive Maintenance Coordinator.
• Work with the service team to review and ensure customer stock / inventory is properly maintained for maximum system up-time.
• Supervise RD&S technicians to include continuing review of job performance, resolve chronic system failures that could result in multiple customer call backs, assist in correcting safety violations or other reported deficiencies.
• Focus on continuing education of the Service Group by attending both in-person and virtual seminars sponsored by industry organizations such as IIAR, RETA, Frick Company, etc.
• Lead the effort to develop the technical capabilities of team service technicians. Work with service management to implement plans that will increase technical expertise with an emphasis on safety training, job site training and factory training.

Requirements

• Strong industrial refrigeration experience, preferably including industrial ammonia, Freon and CO2 systems in complex facility service environments.
• High School Diploma
• Technical/trade school certificate in refrigeration. Advanced education within the RETA certification 1 through 4 and IR 1-19/ CR 1-20 modules.
• Advanced OEM training for equipment start-up and service.
• Must complete all required safety and equipment training to perform the services RD&S offers to clients.
• Must possess excellent customer service skills and have a strong drive to learn and grow in the refrigeration service field.
• Ability to travel up to 90% locally in the service branch area
• Technical credibility earned through sound troubleshooting, safe work practices and high-quality execution.
• Leadership ability - including the willingness to coach, give clear direction, address performance issues and make difficult decisions.
• Strong understanding of industrial refrigeration safety, life-safety systems and disciplined high-risk work practices.
• Ability to plan complex work and anticipate manpower, tooling, parts, safety and customer requirements before mobilization.
• Willingness to maintain meaningful field presence through ride-alongs, critical-job support, customer-site reviews and technician coaching.
• Clear written and verbal communication, strong judgment under pressure, and commitment to documentation, follow-through and accountability.
• A valid driver's license is required.

Benefits:

• Eligible for healthcare benefits on Day 1 of employment:
  • Medical, dental, vision, and prescription drug coverage
  • Flexible Spending Account (FSA), Dependent Care Spending Account (DCSA)
  • Health Savings Account (HSA)
  • Company-paid Life Insurance; Supplemental Employee, Spouse, and Dependent Life
  • Accident Hospital Indemnity
  • Company-paid Short and Long-term Disability Insurance
  • Pet Insurance
• Employer matched 401(k) saving plan (with Roth option)
• Weekly paycheck
• Generous paid holiday schedule (11 days per year)
• Paid time off (vacation + sick time)
• Learning & Development programs
• Employee Referral Bonus Program
• Tuition Reimbursement

EOE – Disability/Veterans