Referrals Specialist- Medical Assistant

Western North Carolina Community Health Services; Asheville (NC); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Paid holidays

PTO

403(b) retirement with match

Employer paid life insurance

Job summary

Western North Carolina Community Health Services is seeking a Referrals Specialist to coordinate continuity of care between providers and community specialists. This in-person role manages referrals, ensuring timely processing and follow-up for diagnostic testing and specialist care.

The position requires one year of medical office operations experience and a Medical Assistant Certification. Bilingual candidates are preferred, with Epic EHR familiarity and a team-focused mindset.

Qualifications

• One-year medical office operations experience required.
• Able to multitask, work under pressure and meet deadlines.
• Ability to work independently and as a team member.

Responsibilities

• Coordinate continuity of care between providers and community specialists.
• Receive, process, and follow up on all medical referral requests for diagnostic testing and specialists.
• Collaborate with physicians, nurses, case managers, and other departments to manage referrals.

Skills

Customer service

Multitasking

Team player

Independent worker

Communication

Education

Medical Assistant Certification (AAMA or NHA)

Tools

Epic EHR

Job description

Are you passionate about helping the underserved?
Western NC Community Health Services (WNCCHS) is a non-profit, Federally Qualified Community Health Center (FQHC). We provide patient centered, team-based primary care to residents of Western North Carolina.

We are seeking a Referrals Specialist (RS) with excellent customer service skills. The RS will be working collaboratively with physicians, nurses, case managers, and other departments to coordinate continuity of care between providers and community specialists. The Referrals Specialist brings clinical knowledge to referral management and is responsible for receiving, processing, and following up on all medical referral requests for diagnostic testing, medical specialists, and other providers.

The Referrals Specialist is an in-person role at

257 Biltmore Avenue

MJHC is only open during the day, Monday through Friday from 8 am to 6 pm.

Therefore, our staff is not required to to workevenings, nights, weekends or WNCCHS observed holidays.

QUALIFICATIONS:

• One-year medical office operations experience required
• Able to multitask, work under pressure and meet deadlines
• Ability to work independently and as a team member

CERTIFICATION:

• Medical Assistant Certification with American Association of Medical Assistants (AAMA) or National HealthCareer Association (NHA) or similar organization

PREFERRED SKILLS:

• Bilingual (English/Spanish or English/ Russian/ Ukrainian) candidates, preferred
• Previous experience in referral management, preferred
• Familiarity with role of FQHCs in the community, preferred

WORK/LIFE BENEFITS

• Competitive health plans for employees and dependents including medical, dental, vision, and telehealth
• Up to Two (2) Floating Holidays
• Up to Eleven (11) Paid Holidays
• Biweekly Accrued PTO (156 hours 1st yr based on 40 hr work wk)
• 403(b) Retirement Savings with Match
• Employer Paid Life Insurance

CAREER GROWTH BENEFITS

• Monthly Staff Meetings and Training
• Continued Medical Education (CME) & Continuing Education (CEU)
• Epic Electronic Health Records (EHR) platform

Western North Carolina Community Health Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment, services, programs or activities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Hourly rate ranges from $19.23 to $21.63 based on education, certification, and experience.

Western North Carolina Community Health Services