Referrals Operations Supervisor

SAC Health; San Bernardino (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Full benefits package

PTO accrual

Job summary

SAC Health in San Bernardino, CA, is seeking a Supervisor, Referrals to lead the referral/authorization workflow and supervise the staff to ensure timely, accurate processing. You will guide providers on referral ordering and coordinate with insurance and outside groups.

This role supports continuous improvement, reviews documentation for accuracy, coaches team members, and participates in interview and onboarding processes. Travel to other SAC Health clinics may be required.

Qualifications

• Minimum two years of supervisory or leadership experience.
• Two years of medical office or outpatient experience preferred.
• Medical knowledge and experience in medical referral processing, ICD/CPT coding preferred.
• EPIC certification for the module you have been hired into is required.
• Proficient data entry (≈35 wpm) and ability to operate standard office equipment.

Responsibilities

• Initiate continuous improvement methodologies, including QA reviews to ensure compliance with insurance and SAC Health guidelines.
• Handle escalated patient issues and assist in resolution.
• Coach staff and identify areas of improvement; conduct regular one-on-one meetings.

Skills

Supervisory experience

Medical office experience

ICD/CPT knowledge

Data entry (35 wpm)

Education

High School Diploma

EPIC certification

Tools

MS Office

Job description

SAC Health in San Bernardino, CA, is seeking a Supervisor, Referrals to lead the referral/authorization workflow and supervise the staff to ensure timely, accurate processing. You will guide providers on referral ordering and coordinate with insurance and outside groups.

This role supports continuous improvement, reviews documentation for accuracy, coaches team members, and participates in interview and onboarding processes. Travel to other SAC Health clinics may be required.