Referrals/Health Information Technician (Dental)

Mosaic Community Health; Bend (OR); On-site; USD 42,000 - 58,000; Full time

Job summary

Mosaic Community Health in Bend, Oregon is seeking a Referral Health Information Technician to ensure timely delivery of medical records and processing of referrals. This clinic-specific role requires clear communication with clinical staff, meticulous attention to detail, and collaboration with the HIT and Referrals teams.

You will support ROI processing, site coordination, and education of care teams on HIT/Referrals workflows, helping maintain accurate patient charts and efficient referral

Qualifications

• One year of experience in a medical office setting.
• Referral coordination and health record management preferred.
• Experience working with low-income populations.
• Experience working on computers; typing at least 40 WPM.
• Knowledge of Microsoft Office Software products and medical terminology preferred.
• Fluency in Spanish preferred.

Responsibilities

• Daily am/pm distribution of documents and medical records; coordinate faxes for timely distribution.
• Manage interoffice mail to central HIT/Referrals office and log documents between Mosaic sites.
• Ensure documents meet signature requirements and contain 3 patient identifiers.
• Maintain clinic fax number; report incorrect documents and fax corrections to Central HIT.
• Process site ROIs to gather information before requesting records.
• Create an Epic encounter and document ROI requests.
• Educate staff on HIT/Referrals processes and troubleshoot related issues.
• Instruct staff on documents approved to be scanned into patient charts.
• Process site-specific urgent referrals and assist with system-wide referrals.
• Navigate the CIMS website to check referral status and share with care teams.
• Track referrals in collaboration with the centralized referrals team.
• Act as liaison for site and central Referrals to clarify issues and share referral information.

Job description

Job Category: Patient Services Support

Requisition Number: REFER003270

• Posted : September 29, 2026
• Full-Time

Locations

Showing 1 location

Description

The Referral Health Information Technician is a clinic specific role that ensures the timely delivery of medical records and processing of system referrals. The responsibilities include clear communication and education to clinical staff, strong attention to detail, and a knowledge base that supports the centralized processing of both these functions. The position will report directly to the Site Coordinator and include close collaboration with the centralized HIT team, Referrals team, and Operations Manager.

Document coordination

• Daily am/pm distribution of documents and medical records. Coordinate all incoming and outgoing faxes to ensure proper timely distribution and in accordance to system procedures.
• Manage interoffice mail daily to central HIT/Referrals office, including the logging of all documents transported between any Mosaic sites.
• Ensure all documents meet proper signature requirements and contain 3 patient identifiers.
• Maintain proper fax number at the clinic. Report incorrect documents received at the site and fax immediately to Central HIT upon receipt. Send a fax correction sheet to the site and ensure proper faxing.

ROI Coordination

• Process site specific ROIs to ensure the appropriate information is collected prior to requesting records.
• Create an Epic encounter and document ROI request.

Communication to the care teams

• Educate and inform staff of HIT/Referrals processes. Act as a liaison for the site and central HIT to clarify and/or troubleshoot related issues.
• Educate staff on appropriate documents approved to be scanned into the patient chart.
• Process all site specific urgent referrals.
• Assist with system wide processing of referrals
• Navigate and reference the CIMS website to identify current status of referrals and share with the appropriate care team members.
• Track the status of referrals in collaboration of the centralized referrals team.
• Act as a liaison for the site and central Referrals to clarify and/or trouble shoot related issues; and to provide pertinent referral information to the site and the central team.

Work Experience: One year of experience in a medical office setting. Referral coordination and health record management preferred. Experience working with low-income populations. Experience working on computers; typing/keyboarding speed of at least 40 WPM.

Education, certification and licensure: High school diploma or equivalency. Associates degree in related field, preferred.

Skills & Knowledge: Knowledge of standard office policies and procedures. Knowledge of standard office machines including copier, fax, shredder, multi-line telephone, printer, etc. Ability to manage multiple tasks and work independently using good judgment. Knowledge of Microsoft Office Software products and medical terminology preferred. Fluency in Spanish preferred.

Who We Are

Mosaic Community Health prides itself on being an innovative health system that pioneers unique and creative ways to provide and improve patient access to health care. Since our founding in 2002 we have proudly served insured and uninsured patients regardless of age, ethnicity, or income.

We focus on a holistic approach to patient care by incorporating behavioral health, pharmacy, and nutrition support to serve patients in the most meaningful way. At Mosaic Community Health, you will work with incredibly dedicated and mission-centered peers and be part of a dynamic team based environment.

Mosaic Community Health offers more than just a job, it is a lifestyle. A lifestyle of serving others. A lifestyle of being an integral part of your community. A lifestyle that offers work/life balance. A lifestyle of enjoying the outdoors! Central Oregon offers over 300 days of sunshine a year, so enjoy a PTO day on the mountain, biking/hiking trails, or the river! A lifestyle that improves lives, including yours. Of course, we also offer a great benefit package!

Qualifications

Education

Required

High School/GED or better.

Preferred

Associates or better.

Equal Opportunity Employer
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