Patient Services Representative (Pediatrics)

Mosaic Community Health; East Bend (NC); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Great benefits package

Paid time off (PTO)

Job summary

Mosaic Community Health is seeking a Patient Services Representative to support clinic operations, greeting, registering, and scheduling patients in person and over the phone. The role creates patient records, handles documentation, and processes patient payments to ensure smooth front-desk operations.

The position emphasizes accurate scheduling, thorough patient intake, and friendly, responsive service to patients and families within a community-focused health system.

Qualifications

• Knowledge of standard office policies and procedures.
• Strong math skills.
• Knowledge of standard office machines including copier, fax, shredder, multi-line telephone, printers, etc.
• Fluency in Spanish preferred.

Responsibilities

• Accurately check patients in and out for all patient appointments and updates patient record.
• Process the application and income calculations for submitting sliding scale applications to the supervisor.
• Schedule patients in accordance with established provider schedules and clinic protocols.
• Answer phone calls and questions, providing timely, accurate, and quality customer service.

Skills

Fluency in Spanish

Strong math skills

Microsoft Office

Office equipment

Education

High School/GED or better

Job description

Job Category: Patient Services Support

Requisition Number: PATIE003273

• Posted : September 22, 2026
• Full-Time

Locations

Showing 1 location

Description

The Patient Services Representative supports clinic operations, providing timely and quality customer service over the phone and in-person. This includes greeting, registering, and scheduling patients in an accurate and timely manner. This position creates patient records, provides documentation as appropriate to patients, and collects and applies patient payments.

Responsibilities

• Accurately check patients in and out for all patient appointments and updates patient record.
• Process the application and income calculations for submitting sliding scale applications to the supervisor.
• Schedule patients in accordance with established provider schedules and clinic protocols.
• Answer phone calls and questions, providing timely, accurate, and quality customer service.

Skills & Knowledge

Knowledge of standard office policies and procedures. Strong math skills. Knowledge of standard office machines including copier, fax, shredder, multi-line telephone, printers, etc. Knowledge of Microsoft Office software products preferred. Fluency in Spanish preferred.

Who We Are

Mosaic Community Health prides itself on being an innovative health system that pioneers unique and creative ways to provide and improve patient access to health care.

Since our founding in 2002 we have proudly served insured and uninsured patients regardless of age, ethnicity, or income.

We focus on a holistic approach to patient care by incorporating behavioral health, pharmacy, and nutrition support to serve patients in the most meaningful way. At Mosaic Community Health, you will work with incredibly dedicated and mission-centered peers and be part of a dynamic team based environment.

Mosaic Community Health offers more than just a job, it is a lifestyle. A lifestyle of serving others. A lifestyle of being an integral part of your community. A lifestyle that offers work/life balance. A lifestyle of enjoying the outdoors! Central Oregon offers over 300 days of sunshine a year, so enjoy a PTO day on the mountain, biking/hiking trails, or the river! A lifestyle that improves lives, including yours. Of course, we also offer a great benefit package!

Qualifications

Education

Required

High School/GED or better.

Experience

Preferred

1 year

A minimum of one year of customer service or other administrative experience.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.