Referrals Coordination Specialist

IHA; Hartford (CT); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Great benefits effective day 1

Competitive pay

Growth Opportunities

Inclusive Culture

Job summary

The Referrals Coordinator at IHA serves as a working referrals representative, supervising day-to-day central referrals operations in the absence of the Referrals Manager. This role provides leadership to staff and collaborates with Training Specialists and Medical Group leadership to improve workflows.

Day shift, full-time position with emphasis on accurate referrals processing, adherence to HIPAA regulations, and strong teamwork across clinical and business services.

Qualifications

• High School Diploma or equivalent is required.
• Experience within a medical office or billing department preferred.
• Must have 1 year of experience in a referrals department/position. 3+ years preferred.
• Medical terminology preferred. Knowledge of patient billing preferred.
• Excellent keyboard skills. Requires proficiency in a Windows based computer environment. Accuracy and dependability required.

Responsibilities

• Coordinates the day-to-day activities of the central referrals department in the absence of the Supervisor. Acts as a role model and provides leadership to staff in the department on a daily basis.
• Works closely with management to ensure workflow, productivity and department standards are met; assists in the training and development of new staff; liaises between external offices, providers, and staff; communicates problems or concerns to management; suggests workflow improvements.
• Acts as a resource to all internal and external customers offering guidance and support for referral related questions, process, and problems; maintains statistical information and reports; ensures accurate and timely referrals are processed and documented.

Skills

Keyboarding

Windows proficiency

Accuracy

Dependability

Medical terminology (preferred)

Patient billing knowledge (preferred)

Education

High School Diploma or equivalent

Job description

The Referrals Coordinator at IHA serves as a working referrals representative, supervising day-to-day central referrals operations in the absence of the Referrals Manager. This role provides leadership to staff and collaborates with Training Specialists and Medical Group leadership to improve workflows.

Day shift, full-time position with emphasis on accurate referrals processing, adherence to HIPAA regulations, and strong teamwork across clinical and business services.