Referral Triage Specialist

OurLegacy Organ and Tissue Donation; Florida; Vor Ort; USD 34.000 - 44.000; Vollzeit

Zusammenfassung

OurLegacy Organ and Tissue Donation in Florida is seeking an administrative assistant to answer the telephone professionally, relay information to the appropriate personnel, and update EMR with visit details. You will interact with physicians, patients, families, and hospital staff; maintain relationships across departments; and handle referrals within 1–2 business days.

Shift pattern includes 12-hour days from 6:45am to 7:15pm, three days weekly, with weekend and holiday coverage as part of a

Qualifikationen

• Medical terminology experience preferred.
• Previous medical office background preferred.
• EMT/Paramedic licensure, CNA with PCT, ICU, or in-patient experience preferred.

Aufgaben

• Answer the telephone in a professional and polite manner and communicate information to appropriate personnel.
• Notify patients, physicians, and support staff of changes impacting the schedule.
• Update information in the EMR as necessary for the first office visit.
• Interact professionally with physicians, patients/families, and healthcare staff.
• Maintain a good working relationship within the clinic and with hospital departments.
• Respond to voicemail messages promptly.
• Respond to referrals within one to two business days.
• Obtain and enter EMR demographic and medical records/tests/scans/results for the first visit.
• Collaborate with navigators, schedulers, physicians, and office staff.
• Ensure verification of benefits has been obtained and documented in EMR.
• Shift is 12-hour shifts from 6:45am to 7:15pm, 3 days a week; weekend and holiday coverage required.

Kenntnisse

English communication

Teamwork

Independent work

Pressure management

Attention to detail

Problem solving

Ausbildung

High School Grad or Equiv

Tools

Microsoft Office Suite

Jobbeschreibung

Answers the telephone in a professional and polite manner, communicating information to appropriate personnel. Notifies patients, physicians, and support staff of changes impacting the schedule. Updates information in the EMR as necessary. Interacts professionally with physicians, patients/families, and healthcare staff. Maintains a good working relationship within the clinic and with hospital departments. Other duties as assigned. Responds to voicemail messages promptly. Responds to all referrals within one to two business days. Obtains and enters EMR demographic and medical records/tests/scans/results necessary for the first office visit. Collaborates with navigators, schedulers, physicians, and office staff. Ensures verification of benefits has been obtained and clearly documented in EMR. Shift is 12-hour shifts from 6:45am to 7:15pm, 3 days a week, Weekend and holiday coverage is required, no set schedule. Team members receive schedules in advance, expect to see weekdays, weekends, and holidays as needed to support 24/7 operation.

Knowledge, Skills, and Abilities

• Professional, oral, and written communication skills in English [Required]
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) [Preferred]
• Problem solving and critical thinking skills [Preferred]
• Ability to work in a team setting, as well as independently [Preferred]
• Ability to work well under pressure with deadlines – sense of urgency [Preferred]
• Ability to prioritize and manage simultaneous assignments with close attention to detail [Preferred]

Education

• High School Grad or Equiv [Required]

Work Experience

• Medical terminology experience [Preferred]
• Previous medical office background [Preferred]
• EMT/Paramedic licensure, CNA license with PCT, ICU, or In-patient experience [Preferred]