Referral Triage Coordinator

Mid-America Transplant; Northern (KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement match

Paid life insurance

Long-term disability

Annual incentive plan

Tuition reimbursement

Job summary

Mid-America Transplant is seeking a Triage Coordinator to support our lifesaving mission in a collaborative call center setting. You will collect hospital and patient information, pre-screening criteria, and coordinate with family members and healthcare professionals to ensure medical suitability for donation.

The role emphasizes excellent customer service, teamwork with hospitals, donors' families, and internal departments, and provides an opportunity to learn about the organization and advance

Qualifications

• Previous experience in a medical environment or emergency responder role.
• Background in and understanding of medical terminology.
• Ability to navigate various EMR systems.

Responsibilities

• Collect hospital and patient information and pre-screening criteria on all incoming donor calls
• Obtains and enters accurate referral information into the referral database
• Conducts conversation with appropriate family member to accurately compile the donor’s social and medical history
• Obtain Donor Risk Assessment Interview (DRAI) over the telephone and compile hospital medical records into the electronic record system
• Navigates through electronic medical records and the ability to understand and connect complex medical history
• Screens potential tissue donor with appropriate processor for suitability
• Communicates with Funeral Homes, Hospitals, and Medical Examiners/Coroners to ensure timely release of potential donors

Skills

Medical environment experience

Emergency responder background

EMR navigation

Job description

Mid-America Transplant is looking for aTriage Coordinatorto join our lifesaving team!

Lifesaving & Life-Changing Work

A career at Mid-America Transplant means giving hope and healing to the 100,000+ patients on the transplant waiting list, bringing peace to families in mourning, building a legacy for donors, and stewarding their lifesaving gifts. No matter what role you play or how challenging the work can sometimes be, we find that helping save and celebrate the lives of others often changes your own life in the process. Join the Mid- America Transplant team. It’s the toughest job you’ll ever love.

What We Do

Simply put, we help save lives — and we’re proud to say we’ve been nationally recognized for how well we do it. We conduct and fund game-changing research. We educate the public to prevent medical issues and the need for transplants. We offer grief resources to donor families. Pioneer new facilities and protocols that improve the viability of organ and tissue donations. We provide affordable, temporary housing for transplant patients and their families. Partner with community organizations to drive donor registration. We meet with schools, clergy, and local leaders to share our cause and our message. We stop at nothing because we’re the kind of people who give everything.

The Position

The Triage Coordinator plays a critical role in our life‑saving mission. Working in a collaborative call center environment, the Triage Coordinator talks with family members of the donor and healthcare professionals to ensure medical suitability for donation. Success at improving or saving lives hinges on collaboration and stellar customer service. You’ll partner with hospitals, donor families, internal departments, transporters, and other community members to ensure optimal outcomes for tissue donor families and recipients. This is an excellent position to learn about the organization and a springboard to other opportunities in the future.

What You’ll Do

• Collect hospital and patient information and pre-screening criteria on all incoming donor calls
• Obtains and enters accurate referral information into the referral database
• Conducts conversation with appropriate family member to accurately compile the donor’s social and medical history
• Obtain Donor Risk Assessment Interview (DRAI) over the telephone and compile hospital medical records into the electronic record system
• Navigates through electronic medical records and the ability to understand and connect complex medical history
• Screens potential tissue donor with appropriate processor for suitability
• Communicates with Funeral Homes, Hospitals, and Medical Examiners/Coroners to ensure timely release of potential donors

Schedule

Three 12-hour night shifts Monday/ Wednesday/ Thursday 5am-5pm

Training schedule would be Monday- Friday regular business hours for 6-8 weeks

What You’ll Bring:

• Previous experience in a medical environment or emergency responserole required
• A background in and understanding of medical terminology
• Ability to navigate various EMR systems

What We’ll Bring

• Health insurance premium option at zero out of pocket for single coverage, eligible on your first day
• 401(k) Retirement Match - offering up to a 5% match of annual salary starting the 1st day of the month following your start date
• 401(k) Retirement Plan – offering up to another 9% contribution of your annual salary after one year
• Paid Life Insurance – four times your salary
• Paid Long Term Disability
• Annual incentive plan in addition to annual salary increases
• Tuition Reimbursement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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