Referral Testing Support Specialist I (Evening Shift)

QUEST DIAGNOSTICS INC; Cincinnati (OH); On-site; USD 19,548 - 27,841; Full time

Benefits offered by this job

Medical benefits

Well-being programs

Vacation and time off

401(k) plan

Employee stock purchase plan

Life and disability insurance

Job summary

Quest Diagnostics Inc. is seeking a Referral Representative I in Cincinnati, OH (Mon-Fri, 2:00 PM–10:30 PM). Responsibilities include handling internal and external customer contact about Referral Testing, resolving complex issues, and acting as liaison with referral vendors.

The role emphasizes accuracy, timely communication, and adherence to CLIA, HIPAA, OSHA. Training and shift differentials may apply for second/third shifts.

Qualifications

• Minimum 1–2 years clinical laboratory experience.
• Customer service or medical background preferred.
• Must be able to lift 1–50 pounds and stand for long periods.
• Knowledge of clinical laboratory terminology helpful.
• Proficient with data entry and Microsoft Office; HIPAA/CLIA familiarity a plus.

Responsibilities

• Retrieve, sort and process specimens for shipment to referral laboratories.
• Ensure sample quality and accuracy; identify issues.
• Prepare specimens for shipment per IATA regulations.
• Handle customer inquiries about reporting results and service issues.
• Report laboratory results using established protocols and timelines.
• Contact clients to resolve routine or technical questions.
• Investigate and resolve complex Referral Testing issues.
• Research test availability and select referral vendors.

Skills

Customer service

Communication

Detail oriented

Data entry

Microsoft Office

LIS

Confidential handling

Education

High School Diploma

Tools

Laboratory Information Systems

Job description

Quest Diagnostics Inc. is seeking a Referral Representative I in Cincinnati, OH (Mon-Fri, 2:00 PM–10:30 PM). Responsibilities include handling internal and external customer contact about Referral Testing, resolving complex issues, and acting as liaison with referral vendors.

The role emphasizes accuracy, timely communication, and adherence to CLIA, HIPAA, OSHA. Training and shift differentials may apply for second/third shifts.