Referral Testing Support Specialist (Evening Shift)

Quest Diagnostics Incorporated; Cincinnati (OH); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Medical benefits starting Day 1 (FT 30

401(k) with company match

Bonus potential

Paid time off

Job summary

Quest Diagnostics Incorporated is seeking a Referral Representative I in Cincinnati, OH to handle internal and external customer contact regarding Referral Testing. You will receive, resolve, and follow up on complex customer issues and act as a liaison between customers and referral vendors.

The role requires 1–2 years of clinical laboratory experience, strong communication, and attention to detail. Pay starts at $17.20 per hour with possible shift differentials and potential annual bonus

Qualifications

• Minimum 1–2 years clinical laboratory experience.
• Preferred: Customer service and/or medical background.
• Knowledge of clinical laboratory operations and referrals.

Responsibilities

• Retrieve, sort and process specimens for shipment to referral laboratories.
• Ensure sample quality and accuracy; identify problems with specimen types, missing information, incorrect temperature, or insufficient quantity.
• Prepare specimens and packages for shipment per IATA regulations.
• Responsible for filing departmental documents.
• Handle all customer inquiries regarding reporting of results and service issues to ensure customer satisfaction.
• Report laboratory results using established protocols.
• Contact clients to resolve routine or medical/technical matters related to patient testing and results.
• Assist with investigations and resolutions to complex Referral Testing issues.

Skills

Customer service

Communication

Data entry

MS Office

LIS (Laboratory Information Systems)

Detail oriented

Education

High School Diploma

Job description

Quest Diagnostics Incorporated is seeking a Referral Representative I in Cincinnati, OH to handle internal and external customer contact regarding Referral Testing. You will receive, resolve, and follow up on complex customer issues and act as a liaison between customers and referral vendors.

The role requires 1–2 years of clinical laboratory experience, strong communication, and attention to detail. Pay starts at $17.20 per hour with possible shift differentials and potential annual bonus