Referral Support Specialist

Hopebridge; Indianapolis (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in autism treatment services is seeking a dedicated Referral Support Specialist. In this role, you will assist families in navigating the patient onboarding process, ensuring they receive the necessary support and coverage for their children's therapy. Your responsibilities include managing patient demographics, handling insurance information, and liaising with healthcare professionals. If you have a passion for helping others and possess strong organizational and communication skills, this is a fantastic opportunity to make a meaningful impact in the lives of children and families. Join a compassionate team that values diversity and inclusion.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K with Company Match

Paid Time Off

Short and Long-term Disability Insurance

Qualifications

• Prior experience in healthcare or insurance verification is preferred.
• Excellent customer service and organizational skills are essential.

Responsibilities

• Guide families through the patient onboarding process.
• Initiate timely calls to new referrals and pre-qualify them.
• Perform patient eligibility checks for new referrals.

Skills

Customer Service

Organizational Skills

Active Listening

Medical Terminology

Education

High School Diploma

Job description

Join to apply for the Referral Support Specialist role at Hopebridge

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Join to apply for the Referral Support Specialist role at Hopebridge

Hopebridge was founded in 2005 to serve the growing need for autism treatment services and to improve the lives of affected children and families. We are the nation's largest autism therapy provider in the United States, providing one-on-one, personalized therapy for children and their families touched by behavioral, physical, social, communication and sensory challenges. We are headquartered in Indianapolis, Indiana, and provide compassionate care in the following twelve states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Indiana, Kentucky, North Carolina, Oklahoma, Ohio, and Tennessee.

As a Referral Support Specialist at Hopebridge, you will be responsible for collecting patient demographics and health insurance information to help our families maintain coverage for services.

Responsibilities

What You'll Do

• Work with a team to help guide families through our Hopebridge patient onboarding process
• Initiate calls to new referrals in a timely manner
• Pre-qualifies patient referrals before moving them on to the next onboarding process
• Performing patient eligibility for new referrals
• Responsible for data entry for new referrals
• Contact physicians and insurance offices via fax and/or phone as needed
• Other duties as assigned
  
  

Required Skills

What You'll Need

• High school diploma or equivalent required
• Prior authorizations, healthcare, insurance verification, and/or patient services experience preferred
• Prior medical billing experience is a plus
• Excellent active listening, customer service, and organizational skills required
• Working knowledge of medical terminology is a plus
  
  

Where You'll Work

Hopebridge Headquarters: 3500 Depauw Blvd, Indianapolis, IN 46268

Your Pay And Benefits

• Starting rate of $18.00 per hour
• Monday through Friday schedule
• 19 days of PTO (11 days of paid time off, 7 paid holidays, 1 paid flex holiday)
• Health, vision, and dental insurance
• Short and long-term disability insurance
• 401K retirement options with company match
  
  

Hopebridge is proud to be an Equal Employment Opportunity and affirmative action employer. We want applicants of diverse backgrounds and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Mental Health Care

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