Referral Specialist - Clinic

Advocate Health; Park Ridge (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Aurora Medical Group (AMG) is part of Advocate Health, a large nonprofit health system with locations across Illinois and Wisconsin. This Referral Specialist role is based in Park Ridge, IL, with a Monday–Friday schedule and rotating 8:00am–4:30pm / 8:30am–5:00pm shifts.

You will support providers, connect with patients, and help ensure a seamless, compassionate experience daily as part of the ambulatory care team.

Qualifications

• AA degree or equivalent required.
• 3-4 years experience in a managed care organization, hospital or physician’s office.

Responsibilities

• Manage and navigate the centralized referral process.
• Coordinate discharge planning to provide cost effective care and quality outcomes.
• Participate in education and utilization management activities.

Skills

Referral coordination

Patient communication

Care navigation

Education

AA Degree or equivalent

Job description

Where You Will Work

Aurora Medical Group (AMG) is part ofAdvocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’reLooking For:

• AA Degree or equivalent
• 3-4 years experience in a managed care organization, hospital or physician’s office.

WhatYou’llDo:

Schedule: Monday through Friday - Rotating schedule of 8:00am-4:30pm and 8:30am-5:00pm

As aReferral Specialist,you’llplay a vital roleinthe care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Management and navigation of the centralized referral process.
• Responsible for the coordination and monitoring of discharge planning to provide cost effective care and quality outcomes to members in accordance with their benefit coverage guidelines.
• Participate in education and utilization management activities

About This Location:

Park Ridge

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Physical Requirements and Working Conditions

• Ability to work under stressful conditions. Ability to handle stress and high workload volumes. Flexible with work assignments. Ability to communicate denial of services to members and providers Ability and willingness to be cross-trained in all referral specialist activities.