Referral Coordinator - Family Medicine Clinic - Per Diem

Advocate Health; Park Ridge (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Advocate Health in Park Ridge, IL is seeking a Referral Coordinator to support providers, connect with patients, and help ensure a seamless, compassionate experience every day on the ambulatory care team.

You will collect referrals from medical staff daily, obtain necessary approvals, process referrals based on physician orders, and prepare communications for patients and offices to keep care moving smoothly.

Qualifications

• H.S. diploma or GED required.
• 3-4 years experience in a managed care organization, hospital or physician’s office with 1 year referral experience.
• Excellent medical terminology comprehension and its effective usage.
• Completion of 1 Medical Terminology class with certificate of completion.

Responsibilities

• Collect referrals from medical staff daily and obtain necessary approvals from attendings.
• Process referrals for patients based on PCP orders and follow-up specialist services.
• Generate and send necessary correspondence to patients, physicians, and offices or vendors for referral information.
• Identify potential problems with payment of charges from referral by communication with PHO and other managed care specialists.

Skills

Referral coordination

Medical terminology

Healthcare scheduling

Customer communication

Education

H.S. diploma or GED

Tools

EMR systems

Job description

Why Advocate Health:

When you joinAdvocate Aurora Health,you arejoiningone of the nation’s largest nonprofit health systems, serving communities across Illinois and Wisconsin with a strong commitment to equity, excellence, and whole-person care.

AtAdvocate Aurora Healthwe areredefining how, when, and where care is delivered—bringinghuman kindnessto every step of the health journey. Guided by our Purpose,"From discovery to everyday moments, we’re redefining care – for you, for us, for all,"we are committed to lifting everyone up, thinking boldly together, and creating spaces where all belong and can thrive.

WhatWillYouDo:

Schedule: Monday - Friday (No Weekends) from 8:30AM - 5:00PM.Per Diem. 16 Hours per pay period required.

As a Referral Coordinator, you’ll play a vital role on the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Collect all referrals from medical staff daily and obtain any necessary approvals from attendings.
• Work in all aspects of the referral process, including processing referrals for patients based on primary care physician orders and follow up specialist services recommended.
• Generates necessary correspondence or calls to patients, physicians and office staff, managed care organizations or vendors requesting additional information and requirements for referral authorization.
• Prepare correspondence, input referral information in the automated system, collects additional medical necessity supporting documentation and provide to appropriate parties for approval.
• Identifies potential problems (i.e., labs, x-rays, procedures, and other physicians) with payment of charges from referral by communication with PHO and other managed care specialists.

Where You Will Work:

• Location: Park Ridge

We are Looking For:

Required Qualifications:

• H.S. diploma or G.E.D.
• 3-4 years experience in a managed care organization, hospital or physician’s office with 1 year referral experience
• Excellent medical terminology comprehension and its effective usage
• Completion of 1 Medical Terminology class with certificate of completion.

BeingPart of Something Bigger

At Advocate Health, your work matters—to patients, teammates, and the communities we serve. Ifyou arepassionate about care, teamwork, and making a meaningful difference every day,we wouldlove to grow with you.

Physical Requirements and Working Conditions:

• Ability to work independently.
• Ability to handle stress and high workload volumes.
• Ability to communicate denial of services to members and providers.
• If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.