Referral Coordinator & Surgical Scheduler - General Surgery Clinic

Advocate Health Care; Park Ridge (IL); Sur place; USD 44 000 - 60 000; Plein temps

Résumé du poste

Advocate Health's Aurora Medical Group in Park Ridge is seeking a Surgical Scheduler to support the ambulatory care team, coordinating surgical procedures and communicating with physicians, offices, and operating room staff to ensure accurate, timely scheduling.

This role involves confirming labs, billing accuracy, handling patient calls, and maintaining equipment and supply readiness in a fast-paced clinic.

Qualifications

• High School Diploma is required.
• Typically requires 1 year of experience in a health care setting performing customer service functions including scheduling, registration, insurance authorization and/or patient billing.

Responsabilités

• Coordinates scheduling of surgical procedures between physicians and their offices, available OR time, anesthesia, and other departments; communicates changes to ensure efficient use of rooms and equipment.
• Schedules next day and beyond surgical procedures; maintains surgery assignments and distributes future OR schedules; Notifies providers of changes.
• Obtains necessary lab work, x-rays, and H&P as applicable.
• Processes patient charges and calculates based on procedure type, length, and supplies; reviews revenue and updates charges if needed.
• Answers, screens, triages, prioritizes, and determines urgency of incoming calls; serves as a resource to providers, staff, patients and families.
• Operates and troubleshoots office equipment; may manage inventory and submit supply orders.

Connaissances

Customer service in healthcare

Scheduling

Phone triage

Formation

High School Diploma

Description du poste

Where You Will Work

Aurora Medical Group (AMG) is part of

• High School Diploma
• Typically requires 1 year of experience in a health care setting performing customer service functions that may include experiences in scheduling, registration, insurance authorization and/or patient billing

Where You Will Work

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For

• High School Diploma
• Typically requires 1 year of experience in a health care setting performing customer service functions that may include experiences in scheduling, registration, insurance authorization and/or patient billing

What You’ll Do

Schedule: Monday-Friday. Between operation hours of 8:00 am - 5:00 pm. 8.5 hour day with a lunch.

As a Surgical Scheduler you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Coordinates scheduling of surgical procedures between physicians and their offices, available OR specialty time, anesthesia, and other departments as necessary (i.e., X-ray, MRI, CT, etc.). Coordinates and communicates changes to existing schedule with appropriate departments/staff and makes adjustments to ensure maximum utilization of rooms and equipment.
• Schedules next day and beyond surgical procedures. Maintains and updates surgery assignments. Prints and distributes future OR schedules to all appropriate areas. Notifies providers with schedule changes and additions.
• Obtains necessary lab work, x-rays, H&P (History & Physical) as applicable.
• Processes patient charges and calculates based on procedure type, length of procedure, and supplies used. Reviews revenue to ensure charges are entered for every patient. Runs reports and verifies correct entry of codes and updates charges if errors are made.
• Answers, screens, triages, prioritizes, and determines urgency of incoming calls. Acts as a resource to providers, staff, patients and families.
• Operates and troubleshoots office equipment, arranges for maintenance repairs as necessary. May maintain inventory of office supplies, and complete and submit supply orders to replenish stock.

About This Location

Park Ridge

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Physical Requirements And Working Conditions

• Must be able to sit approximately 90% of the workday.
• Must be able to lift up to 10 lbs. occasionally.
• Operates all equipment necessary to perform the job.
• Exposed to a fast-paced, high noise-level office environment.