Referral Specialist

ONE Health Ohio; Youngstown (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO and Paid Holidays

No nights or weekends!

Medical, dental and vision plans (opt)

401(k) retirement plan

Company-paid life insurance with/AD&D

Company-paid long-term disability plan

Optional life insurance and short-term

Optional Critical Illness Plan

Optional Accident Insurance Plan

Job summary

ONE Health Ohio is seeking a friendly, detail-oriented medical office receptionist to support patient check-in/out, insurance verification, and scheduling. You will manage referrals, verify patient information, and help maintain accurate records within the clinic’s patient portal.

The role emphasizes professional communication, data entry accuracy, and teamwork across departments. Candidates should have strong Microsoft Office skills and a willingness to learn the NextGen system.

Qualifications

• High school diploma or equivalent is required.
• Healthcare experience in a clinical or patient-facing setting is preferred.
• Experience with NextGen electronic health records is desired.
• CPR certification or the ability to obtain CPR is preferred.

Responsibilities

• Functions as general office support in the clinical area and provides good customer service to all customers of ONE Health Systems, Inc.
• Responsible for ensuring that patient referrals and all related paperwork, data and tracking are completed on daily basis.
• Handles all phone calls appropriately in a timely manner.
• Appropriately records phone messages and ensures that the messages are tasked to the correct Provider.
• Responsible for ensuring that all relevant laboratory, testing results, office notes and patient correspondence are forwarded to Referral organization in a timely manner.
• Assists with monitoring tracking systems to ensure that results are received. IE: Pap, lab and referral.
• Assists front desk with missed appointments that need to be rescheduled and documents in the patients electronic health record.
• Assists other departments such as front desk when needed.

Skills

Confidentiality

Customer service

Planning

Microsoft Office

Problem solving

Records management

Data entry

Policies and procedures

Office equipment

Interpersonal skills

Telephone skills

Time management

Attention to detail

Education

High school diploma or equivalent

Healthcare experience desired

NextGen experience desired

CPR or ability to obtain

Tools

Microsoft Office

NextGen

Job description

Why Work With Us?

At One Health Ohio, we believe in fostering a positive work environment that prioritizes our team and our patients. Enjoy competitive benefits and a supportive workplace where your contributions truly matter!

Benefits

• PTO and Paid Holidays
• No nights or weekends!
• Optional Medical, dental and vision plans
• 401(k) retirement plan
• Company-paid life insurance with/AD&D benefit
• Company-paid long-term disability plan
• Optional life insurance and short-term disability plan
• Optional Critical Illness Plan
• Optional Accident Insurance Plan

Essential Duties / Essential Job Functions

• Functions as general office support in the clinical area and provides good customer service to all customers of ONE Health Systems, Inc.
• Responsible for ensuring that patient referrals and all related paperwork, data and tracking are completed on daily basis.
• Handles all phone calls appropriately in a timely manner.
• Appropriately records phone messages and ensures that the messages are tasked to the correct Provider.
• Responsible for ensuring that all relevant laboratory, testing results, office notes and patient correspondence are forwarded to Referral organization in a timely manner.
• Assists with monitoring tracking systems to ensure that results are received. IE: Pap, lab and referral.
• Assists front desk with missed appointments that need to be rescheduled and documents in the patients electronic health record.
• Assists other departments such as front desk when needed.

Required Skills/Abilities

• Ability to maintain confidentiality
• Positive and professional attitude
• Planning and organizational skills
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Ability to identify problems and to propose feasible solutions
• Ability to maintain accurate records
• Ability to enter and maintain data in various company software programs.
• Knowledge of company’s policies and procedures.
• Knowledge of modern office equipment, troubleshooting, practices, and procedures.
• Interpersonal/human relations skills
• Proficient telephone skills
• Time Management
• Attention to detail

Education and Experience

• High school diploma or equivalent
• Patient check-in/out
• Completing new patient profiles
• Insurance information verification
• Sliding fee scale competency
• Healthcare experience desired
• NextGen experience desired
• CPR or ability to obtain

Physical Requirements

• Sitting in a normal seated position for extended periods of time
• Reaching by extending hand(s) or arm(s) in any direction
• Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
• Communication skills using the spoken word
• Ability to see within normal parameters and hear within normal range
• Ability to move about

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Employee is able to work at any OHO locations deemed necessary by OHO.