Medical Receptionist

ONE Health Ohio; Newton Falls (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

No nights or weekends

Generous PTO

Paid holidays

Optional Medical plan

Dental plan option

Vision plan option

401(k) retirement plan

Company-paid life insurance with/AD&D

Company-paid long-term disability

Optional life insurance and short-term

Critical Illness Plan

Accident Insurance Plan

Job summary

ONE Health Ohio is seeking a friendly Front Desk Receptionist to be the first point of contact for patients. The role is based in a fast-paced medical office with team-centered care focused on patient experience.

You will greet patients, manage calls, collect co-pays, update records, verify insurance, and schedule follow-ups while maintaining accuracy and confidentiality in our EHR system.

Qualifications

• High school diploma or equivalent required or preferred.
• Previous medical office or receptionist experience preferred.
• Familiarity with insurance information verification desirable.
• CPR certification or ability to obtain is a plus.

Responsibilities

• Greet and check in patients in a friendly and professional manner.
• Handle all calls in a timely and professional manner.
• Maintain accurate patient records in the EHR by obtaining, recording, and updating personal and financial information.
• Completing new patient profiles.
• Verify insurance and collect co-pays.
• Inform patients of policies regarding billing, payment options, and sliding fee schedules.
• Handle patient intake forms and documentation.
• Maintain the appointment calendar to optimize patient satisfaction and provider time.
• Set up follow-up appointments and provide the patient plans.
• Reconcile nightly deposits per policy.
• Maintain a safe, clean work environment and adhere to infection-control policies.
• Other duties as assigned.

Skills

Confidentiality

Positive attitude

Planning & organization

Problem solving

Data entry

Telephone skills

Time management

Attention to detail

Customer service

Team collaboration

Education

High school diploma or equivalent

CPR certification (or ability to obtain)

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Join Our Team as a Front Desk Receptionist!

ONE Health Ohio is looking for a medical receptionist with a passion for helping other to be the first and last point of contact for our patients. Our offices are fast paced, team oriented and dedicated to providing excellent patient-centered care. At One Health Ohio, we believe in fostering a positive work environment that prioritizes our team and our patients. Enjoy competitive benefits and a supportive workplace where your contributions truly matter!

Benefits

• No nights or weekends!
• Generous PTO
• Paid holidays
• Optional Medical, dental and vision plans
• 401(k) retirement plan
• Company-paid life insurance with/AD&D benefit
• Company-paid long-term disability plan
• Optional life insurance and short-term disability plan
• Optional Critical Illness Plan
• Optional Accident Insurance Plan

Essential Duties / Essential Job Functions

• Greet and check in patients in a friendly and professional manner.
• Handle all calls in a timely and professional manner.
• Maintain accurate patient records in the EHR by obtaining, recording, and updating personal and financial information.
• Completing new patient profiles.
• Verify insurance and collect co-pays.
• Inform patients of ONE Health Ohio’s policies and procedures regarding billing, payment of fees, sliding fee schedules, and payment options.
• Handle patient intake forms and documentation.
• Optimize patients’ satisfaction, provider time, and treatment room utilization by maintaining the computerized appointment calendar.
• Set up follow-up appointments and providing the patient their patient plans.
• Reconcile the nightly deposit as per policy.
• Maintain a safe and clean working environment by complying with procedures, rules, and regulations; adhering to infection-control policies and protocols.
• Other duties as assigned

Required Skills/Abilities

• Ability to maintain confidentiality
• Preset a positive and professional attitude
• Planning and organizational skills
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Ability to identify problems and to propose feasible solutions
• Ability to maintain accurate records
• Ability to enter and maintain data in various company software programs.
• Knowledge of company’s policies and procedures.
• Knowledge of modern office equipment, troubleshooting, practices, and procedures.
• Interpersonal/human relations skills
• Proficient telephone skills
• Time Management
• Attention to detail

Education And Experience

• High school diploma or equivalent
• Previous medical office or receptionist experience preferred
• Familiarity with insurance information verification
• Sliding fee scale competency
• CPR or ability to obtain

Physical Requirements

• Sitting in a normal seated position for extended periods of time
• Reaching by extending hand(s) or arm(s) in any direction
• Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
• Communication skills using the spoken word
• Ability to see within normal parameters and hear within normal range
• Ability to move about

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Employee is able to work at any OHO locations deemed necessary by OHO.