Referral Specialist

Ohio North East Health Systems; Warren (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

PTO & Holidays

No nights or weekends

Medical/Dental/Vision plans

Life insurance + AD&D (company-paid)

Long-term disability (company-paid)

Short-term disability (optional)

Critical illness insurance (optional)

Accident insurance (optional)

Job summary

One Health Ohio is seeking an office support specialist to prioritize patient care and smooth clinic operations. You will handle patient check-in/out, verify insurance, manage referrals, and maintain accurate records while delivering excellent customer service.

Responsibilities include processing lab results, coordinating with providers, handling calls, and supporting the front desk. A high school diploma and CPR ability are preferred; no nights or weekends required.

Qualifications

• High school diploma or equivalent.
• Patient check-in/out experience.
• Completing new patient profiles and insurance info verification.
• CPR or ability to obtain preferred.

Responsibilities

• Provide general office support in clinical area and deliver excellent customer service.
• Ensure patient referrals and related paperwork are completed daily.
• Handle all phone calls promptly and record messages for providers.
• Forward lab results, notes, and patient communications to referral organization.
• Assist with scheduling and rescheduling missed appointments and update EHR.
• Support front desk and other departments as needed.

Skills

Confidentiality

Positive attitude

Planning & organization

Microsoft Office

Problem solving

Record keeping

Data entry

Policies & procedures

Office equipment

Interpersonal skills

Time management

Education

High school diploma or equivalent

Patient check-in/out

New patient profiles

Insurance verification

CPR certification or ability to obtain

Tools

Microsoft Office Suite

Job description

At One Health Ohio, we believe in fostering a positive work environment that prioritizes our team and our patients. Enjoy competitive benefits and a supportive workplace where your contributions truly matter!

• PTO and Paid Holidays
• No nights or weekends!
• Optional Medical, dental and vision plans
• Company-paid life insurance with/AD&D benefit
• Company-paid long-term disability plan
• Optional life insurance and short-term disability plan
• Optional Critical Illness Plan
• Optional Accident Insurance Plan
• Functions as general office support in the clinical area and provides good customer service to all customers of ONE Health Systems, Inc.
• Responsible for ensuring that patient referrals and all related paperwork, data and tracking are completed on daily basis.
• Handles all phone calls appropriately in a timely manner.
• Appropriately records phone messages and ensures that the messages are tasked to the correct Provider.
• Responsible for ensuring that all relevant laboratory, testing results, office notes and patient correspondence are forwarded to Referral organization in a timely manner. .
• Assists with monitoring tracking systems to ensure that results are received. IE: Pap, lab and referral.
• Assists front desk with missed appointments that need to be rescheduled and documents in the patients electronic health record.
• Assists other departments such as front desk when needed.

Required Skills/Abilities:

• Ability to maintain confidentiality
• Preset a positive and professional attitude
• Planning and organizational skills
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Ability to identify problems and to propose feasible solutions
• Ability to maintain accurate records
• Ability to enter and maintain data in various company software programs.
• Knowledge of company’s policies and procedures.
• Knowledge of modern office equipment, troubleshooting, practices, and procedures.
• Interpersonal/human relations skills
• Time Management

Education and Experience:

• High school diploma or equivalent
• Patient check-in/out
• Completing new patient profiles
• Insurance information verification
• CPR or ability to obtain

Physical Requirements

• Sitting in a normal seated position for extended periods of time
• Reaching by extending hand(s) or arm(s) in any direction
• Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
• Communication skills using the spoken word
• Ability to see within normal parameters and hear within normal range
• Ability to move about

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Employee is able to work at any OHO locations deemed necessary by OHO.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.