Medical Front Desk Receptionist

Ohio North East Health Systems; Youngstown (OH); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

PTO and Paid Holidays

No nights or weekends!

Optional Medical, dental and vision

Company-paid life insurance with/AD&D

Company-paid long-term disability

Optional life insurance and short-term

Optional Critical Illness Plan

Optional Accident Insurance Plan

Job summary

One Health Ohio is hiring a Front Desk Receptionist to greet patients, answer calls, and manage check-in across multiple Ohio locations. You will verify insurance, collect co-pays, and update patient records in the EHR with a courteous, professional approach.

Responsibilities include completing new patient profiles, informing patients about billing options, scheduling follow-ups, reconciling deposits, and keeping the front desk organized and compliant with infection-control policies.

Qualifications

• Confidential handling of patient information and data.
• Professional, positive attitude and strong planning skills.
• Proficient in Microsoft Office and record keeping.

Responsibilities

• Greet and check in patients in a friendly and professional manner.
• Handle all calls in a timely and professional manner.
• Maintain accurate patient records in the EHR by updating information.
• Complete new patient profiles and verify insurance; collect co-pays.
• Inform patients of billing policies and payment options.
• Handle patient intake forms and documentation; schedule follow-ups.
• Reconcile nightly deposits and maintain a clean, compliant front desk.
• Performs other duties as assigned.

Skills

Confidentiality

Positive attitude

Planning

Microsoft Office

Problem solving

Record keeping

Data entry

Policy knowledge

Interpersonal skills

Time management

Education

High school diploma or equivalent

CPR or ability to obtain

Tools

Microsoft Office Suite

Job description

Join Our Team as a Front Desk Receptionist!

At One Health Ohio, we believe in fostering a positive work environment that prioritizes our team and our patients. Enjoy competitive benefits and a supportive workplace where your contributions truly matter!

Why Work With Us?

• PTO and Paid Holidays
• No nights or weekends!
• Optional Medical, dental and vision plans
• Company-paid life insurance with/AD&D benefit
• Company-paid long-term disability plan
• Optional life insurance and short-term disability plan
• Optional Critical Illness Plan
• Optional Accident Insurance Plan
• Greet and check in patients in a friendly and professional manner.
• Handle all calls in a timely and professional manner.
• Maintain accurate patient records in the EHR by obtaining, recording, and updating personal and financial information.
• Completing new patient profiles.
• Verify insurance and collect co-pays.
• Inform patients of ONE Health Ohio’s policies and procedures regarding billing, payment of fees, sliding fee schedules, and payment options.
• Handle patient intake forms and documentation.
• Optimize patients’ satisfaction, provider time, and treatment room utilization by maintaining the computerized appointment calendar.
• Set up follow-up appointments and providing the patient their patient plans.
• Reconcile the nightly deposit as per policy.
• Maintain a safe and clean working environment by complying with procedures, rules, and regulations; adhering to infection-control policies and protocols.
• Other duties as assigned

Required Skills/Abilities:

• Ability to maintain confidentiality
• Preset a positive and professional attitude
• Planning and organizational skills
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Ability to identify problems and to propose feasible solutions
• Ability to maintain accurate records
• Ability to enter and maintain data in various company software programs.
• Knowledge of company’s policies and procedures.
• Knowledge of modern office equipment, troubleshooting, practices, and procedures.
• Interpersonal/human relations skills
• Time Management

Education and Experience:

• High school diploma or equivalent
• Previous medical office or receptionist experience preferred
• Familiarity with insurance information verification
• CPR or ability to obtain

Physical Requirements

• Sitting in a normal seated position for extended periods of time
• Reaching by extending hand(s) or arm(s) in any direction
• Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
• Communication skills using the spoken word
• Ability to see within normal parameters and hear within normal range
• Ability to move about

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Employee is able to work at any OHO locations deemed necessary by OHO.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.