Referral Specialist

The Primary Health Network; Sharon (Mercer County); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid Time Off

8 Paid Holidays

College Savings Plan

Fitness Center Membership Reimburse

Job summary

The Primary Health Network in Sharon, PA, is seeking a Referral Specialist to manage patient referrals and testing to completion, collaborating with providers, facilities, and patients to minimize gaps in care.

Responsibilities include reviewing orders, documenting in EMR, performing outreach by phone/fax/email, and assisting with barriers like transportation or language interpretation; the role supports same-day emergent orders. This full-time position offers competitive pay and benefits.

Qualifications

• High school diploma or equivalent.
• Certification, associate degree, or healthcare related coursework required.
• 2+ years experience in a healthcare setting required.
• Effective verbal and written communication skills.
• Teamwork orientation.
• Organized and able to manage competing priorities.
• Able to take and follow through with delegated tasks and accountability.
• Ability to critically think and problem solve.

Responsibilities

• Review and process provider orders by gathering necessary records.
• Collaborate with providers, patients, and servicing facilities.
• Build and maintain relationships with external facilities for communication and record exchange.
• Document information in EMR and Referral Management System.
• Perform outreach via phone, fax, and email.
• Verify appointment attendance and obtain correspondence from external facilities.
• Assist with resolving barriers such as financial aid, transportation, and language interpretation.
• Work with clinical staff on same-day emergent orders.

Skills

communication skills

teamwork

organization

critical thinking

problem solving

time management

Education

High school diploma or equivalent

Certification

Associate degree

Healthcare related coursework

Job description

Referral Specialist (Full Time )
Location: Mercer County

General Description

The Referral Management Department is designed to minimize the inefficiencies in healthcare delivery that can occur within the system. Referral Management Specialists are accountable for processing and following patient referrals and testing to completion by working collaboratively, encouraging patient compliance, performing outreach, ensuring timely feedback and confirming completion of orders to minimize risk and help eliminate gaps in care with the use of computerized databases and electronic records.

Essential Functions

Review and process provider orders by gathering necessary records

Collaborate with providers, patients, and servicing facilities

Build and maintain relationships with external facilities for communication and record exchange

Document information in EMR and Referral Management System

Perform outreach via phone, fax, and email

Verify appointment attendance and obtain correspondence from external facilities

Assist with resolving barriers such as financial aid, transportation, and language interpretation

Work with clinical staff on same-day emergent orders

Qualifications

High school diploma or equivalent required

Certification, associate degree, or healthcare related coursework required

2+ years experience in a healthcare setting required

Effective verbal and written communication skills

Teamwork orientation

Organized and able to manage competing priorities

Able to take and follow through with delegated tasks and accountability

Ability to critically think and problem solve

Location and Hours of Position

The general office hours for this position are Monday - Friday 8:30am - 5:00pm.

Compensation

Position starts at $16.00 per hour, however, PHN recognizes certification, licensure, experience, education and site location when determining wage.

Choosing PHN means more than a job title; it’s a holistic experience that nurtures every facet of your well-being and aspirations.

M Medical/Dental/Vision (Employee and Family plans available immediately upon start date!)

E Employer Paid Short Term disability

Employer Paid Life Insurance

Retirement Plan

Paid Time Off

8 Paid Holidays

College Savings Plan

Fitness Center Membership Reimbursement

The Network

The Primary Health Network is the largest Federally Qualified Healthcare Center (FQHC) in the state of Pennsylvania. The mission of Primary Health Network is to enhance the health and well-being of the communities we serve by fostering trust and ensuring that every individual has access to high-quality, compassionate and exceptional healthcare.

With the Joint Commission Accreditation, we adhere to the highest standards of safety and quality in healthcare, ensuring top-notch services that surpass industry benchmarks. Some additional achievements that exemplify our commitment to optimal health and wellness include:

Patient Centered Medical Home Accreditation

Age Friendly Care Health System Participant

HRSA Community Health Quality Recognitions in COVID-19 data reporting, advancing health information technology for quality, and continued implementation of the Primary Care Medical Home care model.

Ranked an impressive #5 in the Government & Non-Profit sector byInspiring Workplaces of North America for 2023

Primary Health Network is committed to providing equal access to employment opportunities.

If you experience difficulty accessing our careers site or completing an application, or if you require a reasonable accommodation due to a disability, please contact us at [e-mail]. Our team will work with you to provide an accessible alternative application process.

Primary Health Network is an Equal Opportunity Employer (EOE)

Accessibility Support for Applicants

Primary Health Network is committed to providing equal access to employment opportunities.

If you experience difficulty accessing our careers site or completing an application, or if you require a reasonable accommodation due to a disability, please contact us at [e-mail]. Our team will work with you to provide an accessible alternative application process.