Referral specialist

AdventHealth; Orlando (FL); Sur place; USD 22 000 - 35 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision Insurance

PTO from Day One

403-B Retirement Plan

4 Weeks Paid Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Résumé du poste

AdventHealth in Orlando, FL is hiring for a full-time scheduling assistant. You will answer calls, communicate with patients and clinicians, and update electronic medical records. You’ll verify benefits, manage referrals, and collaborate with navigators and staff to maintain an efficient clinic workflow.

Strong English communication and proficiency with MS Office are required; additional languages and team-orientated, detail-focused work are preferred. This role is based on-site in Orlando.

Qualifications

• Professional, oral, and written communication skills in English.
• Additional languages preferred.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Problem solving and critical thinking skills preferred.
• Ability to work in a team setting and independently.
• Ability to work well under pressure with deadlines and urgency.
• Ability to prioritize and manage simultaneous assignments with attention to detail.

Responsabilités

• Answers the telephone in a professional and polite manner and relays information to the appropriate personnel.
• Notifies patients, physicians, and staff of schedule changes; updates EMR accordingly.
• Interacts professionally with physicians, patients and healthcare staff.
• Verifies benefits and documents in EMR; handles referrals within 1–2 business days.
• Collaborates with navigators, schedulers and office staff to maintain workflow.

Connaissances

English communication

Other languages

MS Office

Problem solving

Teamwork & independence

Attention to detail

Formation

High School Diploma or equivalent

Description du poste

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

3701 Avalon Park W Blvd

City

Orlando

State

Florida

Postal Code

32828

Job Description

Answers the telephone in a professional and polite manner, communicating information to appropriate personnel. Notifies patients, physicians, and support staff of changes impacting the schedule. Updates information in the EMR as necessary. Interacts professionally with physicians, patients/families, and healthcare staff. Maintains a good working relationship within the clinic and with hospital departments. Other duties as assigned. Responds to voicemail messages promptly. Responds to all referrals within one to two business days. Obtains and enters EMR demographic and medical records/tests/scans/results necessary for the first office visit. Collaborates with navigators, schedulers, physicians, and office staff. Ensures verification of benefits has been obtained and clearly documented in EMR.

Knowledge, Skills, And Abilities

• Professional, oral, and written communication skills in English [Required]
• Additional languages [Preferred]
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) [Preferred]
• Problem solving and critical thinking skills [Preferred]
• Ability to work in a team setting, as well as independently [Preferred]
• Ability to work well under pressure with deadlines – sense of urgency [Preferred]
• Ability to prioritize and manage simultaneous assignments with close attention to detail [Preferred]

Education

High School Grad or Equiv [Required]

Field Of Study

N/A

Work Experience

• Medical terminology experience [Preferred]
• Previous medical office background [Preferred]

Additional Information

N/A

Licenses And Certifications

N/A

Physical Requirements

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$16.02 - $25.63

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:

https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.