Referral Specialist

AdventHealth; Houston (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave (4 Weeks)

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth is seeking a full-time administrative professional in Tampa, FL to support patient admissions and coordination across clinical staff. The role emphasizes accurate record-keeping, scheduling, and family communication within a faith-based health system.

The ideal candidate will have strengths in EMR usage, MS Office, and medical terminology, with 3+ administrative experience in healthcare. This on-site position offers comprehensive benefits from day one.

Qualifications

• Knowledge of electronic medical record (EMR) systems.
• Ability to complete Hospice of the Comforter Orientation and Training.
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
• Understanding of medical terminology.
• Ability to think critically about the admission process.

Responsibilities

• Communicates information to and from clinical staff and updates patient records.
• Orders equipment or supplies as requested by clinical staff.
• Updates patient records throughout admission.
• Checks scheduler systems to ensure appointments are correct.
• Contacts patients or referral sources to schedule nurse visits for admission.
• Participates in meetings and trainings as required.
• Creates daily triage reports and emails staff about admissions and referrals.
• Obtains consents or provides information to patients’ families as needed.
• Provides telephonic support to patient referral sources for admissions.
• Documents demographic information and plans of care in EMR.

Skills

EMR Knowledge

Hospice Orientation

MS Office Suite

Medical Terminology

Critical Thinking

Education

High School Diploma or Equivalent

Associate Degree (Preferred)

Job description

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Benefits from Day One

• Medical, Dental, Vision Insurance
• Life Insurance
• Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time Shift: Day (United States of America)

Address: 10987 Sheldon Rd City: Tampa State: Florida Postal Code: 33626

Job Description

• Communicates information to and from clinical staff regarding the patient and updates patient records to incorporate new information.
• Orders special equipment or supplies as requested by the clinical staff.
• Continues to update the patient record throughout the admission process.
• Updates and checks scheduler systems frequently to ensure appropriate appointments are being scheduled.
• Tracks and updates pending patient admissions log by contacting patients or referral sources to schedule nurse visits for admission.
• Participates in staff meetings, department meetings, in-services, and other related activities.
• Attends educational and developmental seminars and meetings as deemed appropriate.
• Creates daily triage reports and emails respective individuals regarding new patient admissions and referral outcomes.
• Obtains consents or provides information to patients’ family members visiting the facilities as needed.
• Provides telephonic support to patient referral sources to initiate patient admission.
• Initiates patient records and documents demographic information, condition, referral source, location, and other pertinent data in electronic medical records and logs.
• Dispatches a clinical provider to assess the patient and begin the admission process and development of the plan of care.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• [Required] Knowledge of electronic medical record.
• [Required] Ability to complete Hospice of the Comforter Orientation and Training, as necessary.
• [Required] Knowledge of intermediate to advanced application of Microsoft Office Suite including, Word, Excel, PowerPoint, Outlook as well as internet software.
• [Required] Knowledge of medical terminology.
• [Required] Ability to think critically regarding admission process.

Education

High School Grad or Equiv [Required] Associate [Preferred]

Work Experience

3+ administrative or clerical experience. healthcare experience, call center experience or related [Required]

Additional Information

N/A

Licenses and Certifications

N/A

Pay Range

$17.80 - $28.48

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

Equal Opportunity Statement

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Mission

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.