Referral Specialist

AdventHealth; Tampa (FL); On-site; USD 25,000 - 39,000; Full time

Job summary

AdventHealth in Tampa, Florida is seeking a full-time administrative/clerical staff member to support patient admissions and clinical staff communications. The role involves updating patient records, coordinating scheduling, and facilitating the admission process within the electronic medical record system.

Ideal candidates will have a High School Diploma (Associate degree preferred), 3+ years in healthcare administration or call center environments, and strong organizational and communication

Qualifications

• Clear oral and written communication in English.
• Knowledge of electronic medical records (EMR).
• Proficiency with Microsoft Office; Word, Excel, PowerPoint, Outlook.
• Knowledge of medical terminology.
• Ability to think critically during the admission process.

Responsibilities

• Communicates information to and from clinical staff regarding the patient and updates patient records to reflect new information.
• Orders special equipment or supplies as requested by clinical staff.
• Updates the patient record throughout the admission process.
• Maintains scheduler systems to ensure appropriate appointments are scheduled.
• Contacts patients or referral sources to schedule nurse visits for admission.
• Participates in staff meetings and trainings.
• Attends educational seminars and meetings as needed.
• Creates daily triage reports and emails teams about new admissions and referrals.
• Obtains consents or provides information to patients’ family members.
• Provides telephonic support to patient referral sources to initiate admission.
• Initiates patient records with demographics, condition, and referral data in EMR and logs.
• Dispatches clinical providers to begin the admission process and care plan.
• Performs other duties as assigned.

Skills

Communication skills

EMR knowledge

MS Office suite

Medical terminology

Critical thinking

English proficiency

Education

High School Diploma or Equivalent

Associate degree preferred

Tools

EMR system

Microsoft Office

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

10987 Sheldon Rd

City

Tampa

State

Florida

Postal Code

33626

Job Description

• Communicates information to and from clinical staff regarding the patient and updates patient records to incorporate new information.
• Orders special equipment or supplies as requested by the clinical staff.
• Continues to update the patient record throughout the admission process.
• Updates and checks scheduler systems frequently to ensure appropriate appointments are being scheduled.
• Tracks and updates pending patient admissions log by contacting patients or referral sources to schedule nurse visits for admission.
• Participates in staff meetings, department meetings, in-services, and other related activities.
• Attends educational and developmental seminars and meetings as deemed appropriate.
• Creates daily triage reports and emails respective individuals regarding new patient admissions and referral outcomes.
• Obtains consents or provides information to patients' family members visiting the facilities as needed.
• Provides telephonic support to patient referral sources to initiate patient admission.
• Initiates patient records and documents demographic information, condition, referral source, location, and other pertinent data in electronic medical records and logs.
• Dispatches a clinical provider to assess the patient and begin the admission process and development of the plan of care.
• Performs other duties as assigned.

Knowledge, Skills, And Abilities

• Demonstrates ability to communicate by reading, writing and typing legibly, speaking and comprehending English effectively in order to carry out job requirements. [Required]
• Knowledge of electronic medical record. [Required]
• Ability to complete Hospice of the Comforter Orientation and Training, as necessary. [Required]
• Knowledge of intermediate to advanced application of Microsoft Office Suite including, Word, Excel, PowerPoint, Outlook as well as internet software. [Required]
• Knowledge of medical terminology. [Required]
• Ability to think critically regarding admission process. [Required]

Education

• High School Grad or Equiv [Required]
• Associate [Preferred]

Field Of Study

• N/A

Work Experience

• 3+ administrative or clerical experience. healthcare experience, call center experience or related [Required]

Additional Information

• N/A

Licenses And Certifications

• N/A

Physical Requirements:

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$17.80 - $28.48

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse:

https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.