Customer Service Representative

Stericycle; Town of Texas (WI); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading company in compliance-based solutions is seeking a Customer Service Representative. This role involves managing customer inquiries, ensuring satisfaction, and maintaining relationships. Ideal candidates have strong communication skills and are bilingual in Spanish and English. Join a diverse team committed to health and well-being.

Benefits

Health Care Program (Medical, Dental, Vision)

Flexible Spending Accounts

Life Insurance

Tuition Reimbursement

401(k) Plan

Employee Stock Purchase Plan

Qualifications

• Must speak fluently in Spanish and English.
• Six or more months of general business experience, preferably in customer service.

Responsibilities

• Handles customer inquiries regarding invoices, payments, and collections.
• Maintains customer relationships with speed and professionalism.
• Shares ideas to increase efficiencies in customer service.

Skills

Communication

Multitasking

Problem Solving

Bilingual (Spanish and English)

Education

High School Diploma or Equivalent

Job description

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Work Location: Texas - Work From Home, Houston

About Us:

Stericycle is now part of WM!!! To learn more about WM's acquisition of Stericycle,CLICK HERE to read the press release!

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

Under immediate direction, maintains sound customer relationships by handling questions and concerns with speed, accuracy and professionalism. Provides timely response of customer inquiries up to and including scheduling of pick-ups, billing, payments, product orders, etc., and all other aspects of a customer's needs.

Key Job Activities:

• Using excellent communication and multitasking skills, responds timely to customer inquiries and process requests, according to established standards with attention to style, tone, and manner of communication, received through the automated phone system, email, web, or mail regarding inquiries on invoices, payments, and collections as outlined by the Customer Service Supervisor, positioning Stericycle products and services to customers. Must be able to re-search customer issues and find workable solutions
• Share ideas with department that increase efficiencies and effectiveness of customer needs
• Performs necessary record keeping activities
• Perform other duties and responsibilities, as assigned

Education:

Preferred Education: in High School or Equivalent

Experience:

• High School diploma/GED or equivalent
• Six or more months of general business experience, preferably in a customer service environment, or the equivalent in related work experience
• Must speak fluently in Spanish and English

Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.

Stericycle is committed to attracting and retaining a diverse workforce, and to valuing unique perspectives and identities. We foster a culture of belonging that encourages, supports, and celebrates the diverse voices of our team members. It fuels our innovation and strengthens our connection to our customers and the communities we serve. We are proud to be an equal opportunity employer. All employment is decided on the basis of qualifications, merit, and business need.

Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.