Referral & Scheduling Coordinator - Gastroenterology

Marshall Medical Center; Cameron Park (CA); On-site; Full time

Job summary

A leading healthcare facility in Cameron Park is seeking a Referral & Scheduling Coordinator. This role is essential in managing appointment scheduling and facilitating referrals, ensuring a seamless experience for patients. Candidates should possess strong communication skills, knowledge of medical insurance policies, and familiarity with EMR tools.

Qualifications

• Experience with scheduling and referrals in a medical office preferred.
• Knowledge of Medi-Cal, Medicare, and private insurance policies.
• Familiarity with medical terminology and coding.

Responsibilities

• Coordinate appointment scheduling and referral functions.
• Facilitate communication between patients and providers.
• Participate in quality improvement activities.

Skills

Communication

Organizational Skills

Customer Service

Education

High school diploma or GED

Advanced training preferred

Tools

EMR

Job description

Department: MMF Gastroenterology - CP

Shift: Primarily Days (United States of America)

Employee Type: Regular

Per Diem Type (if applicable):

Minimum Pay Range: $22.69 - $28.37

Job Description:

POSITION SUMMARY

The Referral & Scheduling Coordinator is an integral member of the healthcare team responsible for appointment scheduling and referral functions at Marshall Medical Center’s outpatient clinics. They work with physician office staff, patients, providers, and clinical staff to facilitate an efficient referral process, providing seamless appointment scheduling for new and existing patients, coordinating patient needs and department resources, and ensuring effective communication among all parties. The role also involves participating in quality improvement activities to support a positive, patient-focused customer service experience.

POSITION QUALIFICATIONS

Education/Licensure/Certification:

• High school diploma or GED required.
• Advanced training through vocational school or college is preferred.

Knowledge:

• Experience with automated scheduling and referral functions in a physician office or multi-provider clinic, or a medical background such as Medical Assistant is highly preferred.
• Knowledge of Medi-Cal, Medicare, and private insurance policies, products, and services.
• Basic understanding of medical terminology, CPT, and ICD-10 coding.
• Familiarity with office equipment and computer/data entry skills; EMR experience is preferred.

Skills:

• Excellent written and verbal communication, interpersonal, and customer service skills.
• Strong organizational and prioritization abilities.
• A friendly, positive, and team-oriented attitude.
• Ability to verify and process insurance eligibility and obtain authorization requests, including verifying credentials with external partners (e.g., ID.me for VA insurance verification).