Referral & Patient Support Specialist

Winslow Indian Health Care Center, Inc.; United States; Presencial; USD 25 000 - 33 000; Tempo integral

Resumo da oferta

Winslow Indian Health Care Center, Inc. is seeking a Patient Support Assistant to help manage PRC referrals and determine eligibility. You will work closely with referring PCPs and specialists to coordinate services while maintaining strict confidentiality and accurate record-keeping.

Responsibilities include scheduling, backlog reporting, and data entry in RCIS BOC, with emphasis on customer service and compliance with WIHCC policies. Prior experience in a healthcare front office is preferred.

Qualificações

• High school diploma or GED required; associate degree in a business field preferred.
• One year of work experience as a clerk in a structured business environment with strong customer service.
• Bilingual English and Navajo preferred.
• Valid unrestricted and insurable driver's license required.
• Background check and compliance with ICPFVP Act.

Responsabilidades

• Greet visitors and handle inquiries with professional courtesy.
• Follow up on appointments, referrals, and potential AHCCCS.
• Track referrals using PRC spreadsheet template and maintain records.
• Assist in determining patient eligibility for PRC six criteria.
• Assist with scheduling for elder and disabled patients as needed.
• Provide front office support and report backlog to PRC Supervisor.
• Enter notes in RCIS BOC detailing actions for each case.

Conhecimentos

Customer service

Communication

Confidentiality

Basic computer skills

Multitasking

Team player

Problem solving

Formação académica

High School Diploma or GED

Associates Degree in business

Ferramentas

Outlook

Word

Excel

PowerPoint

Descrição da oferta de emprego

Winslow Indian Health Care Center, Inc. is seeking a Patient Support Assistant to help manage PRC referrals and determine eligibility. You will work closely with referring PCPs and specialists to coordinate services while maintaining strict confidentiality and accurate record-keeping.

Responsibilities include scheduling, backlog reporting, and data entry in RCIS BOC, with emphasis on customer service and compliance with WIHCC policies. Prior experience in a healthcare front office is preferred.