Experienced Bilingual HC Collections - (PR - Remote)

Transworld Systems Inc.; San Juan (PR); Remote; USD 17,000 - 22,000; Full time

Benefits offered by this job

Work from home

Paid training

Team environment

Growth opportunities

Bonuses

Benefits package

Job summary

Transworld Systems Inc. is seeking a Remote Call Center Representative in Puerto Rico. You will handle consumer contacts, updates, skip tracing, and counseling to resolve unpaid accounts. The role requires healthcare collections experience and a drive to improve processes, with training provided and a path for growth.

The position is work-from-home with equipment provided after hire. Candidates must reside in Puerto Rico and complete an online Harver assessment as part of the screening process.

Qualifications

• Ambition and desire to grow career.
• Experience with healthcare 3rd party collections.
• Positive, friendly demeanor.
• Strong communication skills.
• Proficient computer skills.
• Ability to work independently and prioritize.

Responsibilities

• Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts
• Providing thorough, efficient, and accurate account updates on computer files for each call made or received
• Skip tracing to locate consumer contact information
• Counseling delinquent consumers to assist in finding funds to meet their payment obligations
• Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties
• Complying with and staying up-to-date on all TSI policies and procedures
• Maintaining knowledge of functional areas, company policies, and procedures
• Providing feedback to management concerning possible problems or areas of improvement
• Making recommendations to implement improved processes
• Performing other duties as assigned by management

Skills

Ambition

Healthcare collections

Positive demeanor

Communication

Computer skills

Independent work

Job description

Overview

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

MUST be a Puerto Rico residnet

Work Location: This is a remote/work from home position.

Compensation: $14/hour based on 3rd party HC experience

Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Qualified candidates must have 3rd party healthcare collections experience.

Why should you consider TSI?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

¡Construye tu futuro!

¡Únete a nuestro equipo en crecimiento como Representante de Call Center Remoto! Buscamos personas ambiciosas, automotivadas y comprometidas como tú, que deseen desarrollar una carrera gratificante en el área de servicio al cliente.

Los candidatos calificados deben contar con experiencia en cobranzas de servicios de salud para terceros (3rd Party Healthcare Collections).

¿Por qué deberías considerar TSI?

• Trabajo desde casa
• Entrenamiento pagado
• Ambiente de trabajo orientado al trabajo en equipo
• Oportunidades de crecimiento
• Oportunidad de recibir bonos
• Paquete integral de beneficios disponible, que incluye seguro médico, dental y de visión, plan de jubilación 401(k) con contribución de la empresa, tiempo libre remunerado y días festivos pagados.

Responsibilities

• Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts
• Providing thorough, efficient, and accurate account updates on computer files for each call made or received
• Skip tracing to locate consumer contact information
• Counseling delinquent consumers to assist in finding funds to meet their payment obligations
• Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties
• Complying with and staying up-to-date on all TSI policies and procedures
• Maintaining knowledge of functional areas, company policies, and procedures
• Providing feedback to management concerning possible problems or areas of improvement
• Making recommendations to implement improved processes
• Performing other duties as assigned by management

Responsabilidades

• Comunicarse con los consumidores por teléfono, aprobar correspondencia escrita e intentar encontrar una solución para las cuentas pendientes de pago.
• Proporcionar actualizaciones completas, eficientes y precisas de las cuentas en los sistemas informáticos por cada llamada realizada o recibida.
• Realizar skip tracing para localizar información de contacto de los consumidores.
• Orientar a los consumidores morosos para ayudarlos a encontrar los recursos necesarios para cumplir con sus obligaciones de pago.
• Cumplir y mantenerse actualizado sobre todas las leyes y regulaciones federales, estatales y locales aplicables relacionadas con las responsabilidades del puesto.
• Cumplir y mantenerse actualizado sobre todas las políticas y procedimientos de TSI.
• Mantener conocimiento actualizado sobre las diferentes áreas funcionales, políticas y procedimientos de la empresa.
• Proporcionar retroalimentación a la gerencia sobre posibles problemas o áreas de mejora.
• Realizar recomendaciones para implementar procesos mejorados.
• Desempeñar otras funciones y responsabilidades según sean asignadas por la gerencia.

Qualifications

• High levels of ambition, keen to grow their career
• Experience with healthcare 3rd party collections
• A positive, friendly, demeanor who finds joy in everyday
• Strong communication skills
• Proficient computer skills
• The ability to work and prioritize independently

For Remote Positions:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

Qualifications (Spanish)

• Alto nivel de ambición y deseo de desarrollar y crecer profesionalmente.
• Experiencia en cobranzas de servicios de salud para terceros (Healthcare 3rd Party Collections).
• Actitud positiva y amable, con una personalidad que disfrute de las actividades y experiencias del día a día.
• Excelentes habilidades de comunicación.
• Manejo competente de herramientas y sistemas informáticos.
• Capacidad para trabajar de manera independiente y establecer prioridades.

Para posiciones remotas:

• Conexión a internet de banda ancha (no se acepta DSL ni conexión Dial-Up).
• Se requiere una conexión directa por cable Ethernet (no se permite Wi‑Fi ni hotspots móviles).
• Resultados de prueba de velocidad: 25 Mbps de descarga y 20 Mbps de carga.

Esta descripción del puesto no constituye una lista exclusiva o exhaustiva de todas las funciones que un miembro del equipo en esta posición podría desempeñar. Las funciones y responsabilidades pueden ser modificadas, ampliadas, reducidas o delegadas por la gerencia para satisfacer las necesidades comerciales de la empresa.

TSI ofrece Igualdad de Oportunidades de Empleo a todas las personas, independientemente de su raza, color, religión, género, edad, nacionalidad, estado civil, orientación sexual, condición de veterano protegido, información genética, condición de persona calificada con discapacidad o cualquier otra condición protegida por las leyes federales, estatales, locales.