Referral Coordinator

InnovaCare Texas Management Services Company, LLC; New Braunfels (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

InnovaCare Texas Management Services Company, LLC seeks a Referral Coordinator to guide patients through referrals, registrations, and insurance coordination while ensuring accuracy and timely communication.

You will liaise with insurers, medical staff, and patients, maintain documentation, help resolve barriers, and safeguard HIPAA compliance in a patient-centered, team-oriented environment.

Qualifications

• High school diploma or equivalent required.
• Medical assistant certification preferred or required per role.
• Strong customer service orientation and communication skills essential.
• Teamwork and ability to manage competing priorities needed.
• Good judgment and problem-solving abilities are important.

Responsibilities

• Maintain referrals tracking and documentation to ensure patient safety and team awareness.
• Register patients with accurate demographic and insurance information.
• Coordinate with specialists and insurance for prior approvals.
• Provide required medical information for referrals and financial services to maximize reimbursement.
• Assist patients in resolving barriers to care and access to services.
• Serve as system navigator and point of contact for patients and families.
• Advocate for patients with carriers to obtain timely approvals.

Skills

High school diploma

Medical assistant cert

Customer service

Verbal & written comms

Teamwork

Organization

Judgment

Problem solving

Accountability

Bilingual (English/Spanish)

Education

High school diploma

Medical assistant certification

Job description

InnovaCare Texas Management Services Company, LLCInnovaCare Health operates more than 40 clinics throughout Florida and Texas and is recognized as a leader in transforming how care is delivered. Our physician-led model blends clinical expertise, advanced technology, and a commitment to personalized, coordinated care that puts patients at the center of every decision. Our impact extends beyond our clinic walls through public health education, outreach, and philanthropic efforts that strengthen the well-being of the communities we call home. As we continue to grow, we invite passionate individuals to explore opportunities with InnovaCare Health and join us in improving the lives of those we care for each day.Job DescriptionJob Summary:The role of the Referral Coordinator is to collaborate with patients by assessing, facilitating, planning and advocating for health needs on an individual basis. Successful outcomes cannot be achieved without specialized skills and knowledge applied throughout the process. These skills include, but are not limited to, positive relationship building, effective written/verbal communication, ability to affect change, perform critical analysis, plan and organize effectively and promote client/family autonomy. It is crucial for the Referral Coordinator to have knowledge of funding resources, services and clinical standards and outcomesResponsibilities:Maintain ongoing tracking and appropriate documentation on referrals to promote Team awareness and ensure patient safety. This tracking may use an IT database.Ensure complete and accurate registration, including patient demographic and current insurance information.Assemble information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist.Contact review organizations and insurance companies to ensure prior approval requirements are met.Present necessary medical information such as history, diagnosis and prognosis.Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians.Review details and expectations about the referral with patients.Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance).Be the system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns.May assume advocate role on the patient's behalf with the carrier to ensure approval of the necessary supplies/services for the patient in a timely fashion.Identify and utilize cultural and community resources.Establish and maintain relationships with identified service providers.Ensure that referrals are addressed in a timely manner. Remind patients of scheduled appointments via mail or phone.Ensure that patient's primary care chart is up to date with information on specialist consults, hospitalizations, ER visits and community organizations related to their health.Understands and follows the Code of Conduct and HIPPA guidelinesSkills and SpecificationsHigh school diploma, sometimes combined with medical assistant certificationStrong customer service focusEffective verbal and written communication skillsTeamwork orientationOrganized and able to manage competing prioritiesGood judgmentResourcefulness in problem solvingAble to take and follow through with delegated tasks and accountabilityBilingual skills preferred (English/Spanish)Innovacare participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.