Referral Coordinator

InnovaCare Health Inc.; New Braunfels (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

InnovaCare Health seeks a Referral Coordinator to collaborate with patients, assess and plan health needs, and advocate for services. The role requires strong communication, relationship-building, and knowledge of funding resources to support timely approvals.

The position focuses on coordinating referrals, ensuring accurate registration, and serving as a navigator for patients and families within a physician-led care model that emphasizes coordinated care and access to resources.

Qualifications

• High school diploma; medical assistant certification preferred.
• Strong customer service focus.
• Effective verbal and written communication skills.
• Teamwork orientation.
• Organized with ability to manage priorities.
• Good judgment.

Responsibilities

• Maintain ongoing tracking and documentation on referrals.
• Ensure complete registration with patient demographics and insurance information.
• Assemble patient clinical background and referral needs; provide information to specialists as per guidelines.
• Contact review organizations and insurers to meet prior approval requirements.
• Present medical information such as history, diagnosis and prognosis to appropriate parties.
• Coordinate with financial services to maximize hospital/physician reimbursement.
• Remind patients about appointments and ensure chart accuracy for referrals.

Education

High School Diploma or Medical Assistant Certification

Job description

InnovaCare Texas Management Services Company, LLC

InnovaCare Health operates more than 40 clinics throughout Florida and Texas and is recognized as a leader in transforming how care is delivered. Our physician-led model blends clinical expertise, advanced technology, and a commitment to personalized, coordinated care that puts patients at the center of every decision. Our impact extends beyond our clinic walls through public health education, outreach, and philanthropic efforts that strengthen the well-being of the communities we call home. As we continue to grow, we invite passionate individuals to explore opportunities with InnovaCare Health and join us in improving the lives of those we care for each day.

Job Description

Job Summary: The role of the Referral Coordinator is to collaborate with patients by assessing, facilitating, planning and advocating for health needs on an individual basis. Successful outcomes cannot be achieved without specialized skills and knowledge applied throughout the process. These skills include, but are not limited to, positive relationship building, effective written/verbal communication, ability to affect change, perform critical analysis, plan and organize effectively and promote client/family autonomy. It is crucial for the Referral Coordinator to have knowledge of funding resources, services and clinical standards and outcomes

Responsibilities

• Maintain ongoing tracking and appropriate documentation on referrals to promote Team awareness and ensure patient safety. This tracking may use an IT database.


• Ensure complete and accurate registration, including patient demographic and current insurance information.


• Assemble information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist.


• Contact review organizations and insurance companies to ensure prior approval requirements are met.


• Present necessary medical information such as history, diagnosis and prognosis.


• Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians.


• Review details and expectations about the referral with patients.


• Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance).


• Be the system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns.


• May assume advocate role on the patient's behalf with the carrier to ensure approval of the necessary supplies/services for the patient in a timely fashion.


• Identify and utilize cultural and community resources.


• Establish and maintain relationships with identified service providers.


• Ensure that referrals are addressed in a timely manner. Remind patients of scheduled appointments via mail or phone.


• Ensure that patient's primary care chart is up to date with information on specialist consults, hospitalizations, ER visits and community organizations related to their health.


• Understands and follows the Code of Conduct and HIPPA guidelines

Skills and Specifications

• High school diploma, sometimes combined with medical assistant certification


• Strong customer service focus


• Effective verbal and written communication skills


• Teamwork orientation


• Organized and able to manage competing priorities


• Good judgment


• Resourcefulness in problem solving


• Able to take and follow through with delegated tasks and accountability


• Bilingual skills preferred (English/Spanish)

Innovacare participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.