Referral Management Specialist - Florence, SC

C018 MUSC Community Physicians (MCP); United States; On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Employer sponsored retirement plan

Paid time off and extended sick leave

Tuition reimbursement

Flexible schedule options

Certification incentive program

Job summary

MUSC Community Physicians (MCP) is seeking a Referral Management Specialist I to schedule appointments across multiple specialties within a call center. You will triage patient calls, coordinate with clinical teams, and ensure accurate data collection for patient profiles.

Under supervision, you will maintain current knowledge of services and protocols and deliver high-quality customer service to patients and providers in a busy environment.

Qualifications

• High school diploma or GED with 2 years in a medical office or call center environment.
• Experience with Windows, Excel, and intranet tools; strong verbal and written skills.
• Ability to prioritize tasks in a busy environment and coordinate with physicians and staff.

Responsibilities

• Schedule appointments across multiple specialties in a call center setting.
• Triage patient calls and direct to appropriate clinical team.
• Act as primary advocate, coordinating patient requests in a single call.
• Collect accurate patient data including demographics, insurance, and contacts.

Skills

Multitasking

Verbal communication

Written communication

Problem solving

Presentation skills

Patient/customer service

Education

High school diploma or GED

2 years in Medical Office/Call Center/Customer Service

Tools

Windows

Excel

Intranet/Internet navigation

Job description

Job Description Summary MUSC Community Physicians (MCP) is an entity within the Medical University of South Carolina that provides healthcare to patients within the rural health network throughout the state of South Carolina. Obtains and processes signed physician orders/referrals to ensure accurate clinical documentation for care delivery, specialty and outpatient ancillary referrals.

The Referral Management Specialist reports directly to the Call Center Manager. Under general supervision, the Referral Management Specialist I is responsible for scheduling appointments across various specialties, which includes their primary assigned service, a secondary specialty/service, and a tertiary specialty/service, all within a call center environment that utilizes an automated scheduling system.

The triage of patient calls is conducted according to established algorithms, which involve addressing inquiries, resolving issues, and referring patients to the appropriate clinical team for any clinical matters as necessary.

This position acts as the primary advocate for patients, facilitating communication between the medical team and the patient by coordinating their requests and meeting their needs during a single phone call.

Moreover, this role entails the responsibility of keeping current knowledge of all services and protocols, which includes, but is not limited to, handling incoming scheduling and clinical calls, managing faxes, and processing referrals.

It also involves the meticulous collection of accurate data, which encompasses demographic information, physician details, insurance, employment, next of kin, emergency contacts, and other miscellaneous information essential for completing the patient's profile.

This position exemplifies the highest standards of customer service, attentiveness, and consideration in every aspect.

Minimum Education and Experience:

High school diploma or equivalent (GED) and two years' experience in a Medical Office, Call Center, and/or customer service business environment is required. The ability to prioritize and coordinate multiple tasks in a busy environment is necessary. Experience with computers and technology including Windows, Excel, and Intranet/Internet navigation tools, as well as system content, is essential. Strong demonstrated verbal, written, problem solving and presentation skills. Ability to work in a self-directed manner while interacting with patients, physicians and departmental partners.

Required Licensure, Certifications, Registrations:

N/A Spanish language is highly preferred

Additional Job Description Benefits:

• Health, dental, vision, and life insurance
• Employer Sponsored Retirement Plan
• Paid time off and extended sick leave
• Paid Parental Leave
• Disability insurance plan options
• Continuous professional and clinical training
• Competitive pay
• Annual Merit Increase
• Wellbeing resources
• Tuition Reimbursement
• Employee perks and discounts
• Employee referral program
• Flexible schedule options
• Certification incentive program

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

Thank you for wanting to be part of the Medical University of South Carolina team. Whether you want to teach the next generation of health care leaders, innovate new business models, discover the next breakthrough or provide patient care, there's a role for you that fuels your passion and takes advantage of your skills. There are career opportunities available in academics, research, hospital medicine, physician practices and support services, from patient billing to IT. As an applicant, you can search jobs for all MUSC entities as well as search by category and location.

MUSC attracts more than $250 million annually in research funding, making it the biggest magnet for biomedical, extramural research dollars of all institutions of higher learning in South Carolina.

The Clinical and Translational Science Award (CTSA) Program aims to advance clinical and translational science to increase the speed at which new treatments become available to patients.

MUSC Health, the clinical enterprise, operates a 750 bed medical center, which includes a nationally recognized Children's Hospital, the Ashley River Tower (cardiovascular, digestive disease, and surgical oncology), Hollings Cancer Center (one of fewer than 70 elite National Cancer Institute designated centers), a Level I Trauma Center and the Institute of Psychiatry. In addition, there are more than 100 outreach clinics, hospital/health system affiliations, and telehealth sites. U.S. News & World Report placed us among the top one percent of all American hospitals, with 11 specialties in the top 50. The MUSC Medical Center is also one of only three Magnet® designated hospitals in South Carolina.