Referral Management & Client Services Associate

BAYADA Home Health Care; Canton (MA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid holidays

Vacation

Sick leave

Vision insurance

Dental insurance

Medical health plans

401k with company match

Direct deposit

Employee assistance program

Job summary

BAYADA Home Health Care in Canton, MA is seeking an Associate to join our Medicare certified Home Health Senior Living Office. This role involves providing superior customer service, supporting referral management, and coordinating client services. Candidates should ideally possess a Bachelor’s degree, experience in Medicare, and strong interpersonal skills.

BAYADA offers a competitive salary starting at $50,000 per year, along with a bonus opportunity and a comprehensive benefits plan, ensuring a supportive workplace culture.

Qualifications

• Bachelor degree is preferred.
• Prior knowledge of/experience with Medicare and OASIS a plus.
• Prior medical office or home care experience preferred.
• Demonstrated record of successfully taking on increased responsibility (goal achievement).
• Ambition to grow and advance beyond current position.
• Strong computer skills required (electronic medical record).
• Excellent communication and interpersonal skills.

Responsibilities

• Provide superior customer service and quality home care.
• Focus on referral management and processing referrals in a timely manner.
• Support the client services manager in coordination of client services and emergent scheduling issues.
• Build lasting relationships with clients, referral sources, payors and community organizations.
• Develop strong, communicative relationships with the team and external parties.
• Support the team in effective fiscal management by monitoring metrics.
• Partner with the team and Clinical Managers to provide supervision and support to field employees.

Skills

Customer service

Communication skills

Interpersonal skills

Computer skills

Education

Bachelor degree

Job description

BAYADA Home Health Care in Canton, MA is seeking an Associate to join our Medicare certified Home Health Senior Living Office. This role involves providing superior customer service, supporting referral management, and coordinating client services. Candidates should ideally possess a Bachelor’s degree, experience in Medicare, and strong interpersonal skills.

BAYADA offers a competitive salary starting at $50,000 per year, along with a bonus opportunity and a comprehensive benefits plan, ensuring a supportive workplace culture.