Referral Management Clerk (CLR Clerk)

Internationalsosgovernmentmedicalservices; Sumter (SC); On-site; USD 22,000 - 24,000; Full time

Benefits offered by this job

Health & Welfare benefits (SCA)

Job summary

International SOS Government Medical Services in Sumter, SC seeks a CLR Clerk to coordinate specialty care referrals for military beneficiaries. You will work with providers and administrative teams to move referrals from initiation to completion and support continuity of care.

The role requires a high school diploma, BLS certification, and strong Microsoft Office skills, with prior healthcare admin or customer service experience.

Qualifications

• High school diploma or GED.
• Current BLS certification through the American Heart Association or American Red Cross.
• Experience providing administrative or customer service support in a fast-paced professional office.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Windows.
• Strong organizational, communication, and customer service skills with the ability to manage multiple priorities while maintaining accuracy and confidentiality.

Responsibilities

• Manage specialty care referral workflows from initiation through completion while ensuring referrals are processed accurately, documented appropriately, and completed within established timelines.
• Review referrals for administrative accuracy, verify patient eligibility, obtain required documentation, and coordinate specialty care appointments in accordance with established referral management processes.
• Communicate with patients, providers, specialty clinics, and healthcare teams regarding referral status, appointment scheduling, required documentation, and pre-appointment instructions.
• Track referral activity, maintain accurate referral records, obtain and process Clear Legible Reports (CLRs), and ensure referral documentation is completed accurately and within established referral management requirements.
• Utilize military healthcare information systems including CHCS, AHLTA, Referral Management Suite (RMS), HAIMS, and other authorized applications to manage referrals, update patient information, and maintain accurate records.
• Support referral reporting, workflow monitoring, customer service activities, and continuous coordination that helps improve patient access to specialty care.

Skills

Strong organizational skills

Communication skills

Customer service skills

Multitasking

Education

High school diploma or GED

Tools

CHCS

AHLTA

RMS

HAIMS

MHS GENESIS

Microsoft Office

Job description

Position Title: CLR Clerk

You'll use your healthcare administration experience to coordinate specialty care referrals that help military beneficiaries access timely medical services. Working alongside healthcare providers and administrative teams, you'll coordinate referral workflows, communicate with patients and specialty clinics, and help ensure referrals move efficiently from initiation through completion while supporting continuity of care.

Employment Type: PRN

Schedule: As needed; Monday-Friday | 7:30 AM-4:30 PM

Compensation:

• Pay Range: $15.98-$17.75 per hour
• Health & Welfare (H&W): Up to $5.09 per hour, in accordance with the Service Contract Act (SCA).

Key Responsibilities

• Manage specialty care referral workflows from initiation through completion while ensuring referrals are processed accurately, documented appropriately, and completed within established timelines.
• Review referrals for administrative accuracy, verify patient eligibility, obtain required documentation, and coordinate specialty care appointments in accordance with established referral management processes.
• Communicate with patients, providers, specialty clinics, and healthcare teams regarding referral status, appointment scheduling, required documentation, and pre-appointment instructions.
• Track referral activity, maintain accurate referral records, obtain and process Clear Legible Reports (CLRs), and ensure referral documentation is completed accurately and within established referral management requirements.
• Utilize military healthcare information systems including CHCS, AHLTA, Referral Management Suite (RMS), HAIMS, and other authorized applications to manage referrals, update patient information, and maintain accurate records.
• Support referral reporting, workflow monitoring, customer service activities, and continuous coordination that helps improve patient access to specialty care.

Required

• High school diploma or GED.
• Current Basic Life Support (BLS) certification through the American Heart Association or American Red Cross.
• Experience providing administrative or customer service support in a fast-paced professional office environment.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Windows.
• Strong organizational, communication, and customer service skills with the ability to manage multiple priorities while maintaining accuracy and confidentiality.

Preferred

• 2+ years of healthcare administrative experience within an inpatient or outpatient healthcare setting during the past three (3) years.
• Experience supporting healthcare administration, referral management, patient access, or medical scheduling.
• Familiarity with military healthcare systems, TRICARE, CHCS, AHLTA, MHS GENESIS, Referral Management Suite (RMS), or comparable electronic health record systems.
• Experience coordinating communication between patients, providers, and specialty clinics.

All your information will be kept confidential according to EEO guidelines.

Compensation Disclaimer:

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant's background, experience, skills, internal equity, and alignment with geographical market data.

Benefits Language (FTE roles):

Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws.

Equal Opportunity Employer (EEO) Statement:

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.