Referral Management Center RN

Universal Hospital Services Inc.; Denton (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Medical, Dental, Vision

401(k) with company match

SoFi student loan refinancing

Tuition savings for nursing education

Career development opportunities

Pet Insurance

Job summary

Universal Health Services, the parent of University Behavioral Health of Denton, is seeking a referral coordinator in Denton, TX. This role handles inquiry and transfer calls, liaises with referral sources, physicians, and hospital staff, and ensures accurate data entry and timely processing of referrals.

The position requires strong communication skills, EMTALA knowledge, and the ability to navigate hospital systems. Monday–Friday, daytime hours, with opportunities for growth within the network.

Qualifications

• Experience coordinating referrals and transfers in a hospital setting.
• Ability to communicate effectively with physicians, staff and external sources.
• Familiarity with hospital policies, EMTALA regulations and data entry.

Responsibilities

• Process inquiry and referral calls in a timely manner.
• Serve as liaison to referral sources, physicians, unit staff and Admissions staff.
• Enter call data into the facility database and manage e-fax applications.
• Follow hospital policies and procedures regarding referral management.

Skills

Referral coordination

Phone screening

EMTALA compliance

Record management

Tools

Facility database

EFax system

Electronic bedboard

Job description

Responsibilities

University Behavioral Health of Denton is a private freestanding psychiatric hospital specializing in mental health and chemical dependency care. Serving North Texas and surrounding areas, UBH Denton has provided a range of programs treating mental health illnesses and substance abuse issues since 2005. Our inpatient and outpatient psychiatric services offer supportive and compassionate care for adolescents and adults with specialty programs that are tailored to meet the needs of our patients.

This is an exciting opportunity to work in an environment that puts patient care first while also having the opportunity to grow, learn, and advance in your career.

Website: www.ubhdenton.com

Shift: Monday thru Friday, 11am-7:30pm

Job Summary

Responsible for the timely processing of inquiry and referral calls. Serves as liaison to referral sources, physicians, unit staff and hospital personnel involved with each transfer request. Enters call data into the facility’s database and manages all e-fax application(s) to process incoming referrals and transfer requests in a timely manner. Effectively communicate with unit staff, physicians, and Admissions Triage Staff. Follow hospital’s policies and procedures regarding referral management.

Customers Served

Patients, medical staff, allied health professionals, other hospital department staff and external individuals requesting information.

Supervision: Admissions Director

Essential Functions

• Collaborate with Business Development team regarding any referral source related needs.
• Collaborates with referral sources, families, physicians, agencies, and other callers to ensure that requests for transfer and admission are managed effectively.
• Ability to effectively address at risk, emotionally disturbed or in crisis potential patients and individuals effectively via telephone.
• Ensure all referral patient medical record information is completed and nursing and clinical staff are adequately apprised of the patient’s condition/history.
• Working knowledge of Involuntary process and procedure
• Knowledgeable and complies with all EMTALA regulations
• Enter all call data into facility database
• Effectively manage facility’s e-fax application(s) to disposition incoming referrals in a timely manner
• Able to use facility’s electronic bedboard for bed management purposes.

Benefit & Rewards Highlights

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401 (K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Tuition savings to continue your nursing education with Chamberlain University
• Career development opportunities within UHS and its 300+ Subsidiaries!
• Pet Insurance
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com.

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EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.