Referral Management Center RN

University Behavioral Health of Denton; Denton, Northern (TX, KY); Hybrid; USD 42,000 - 68,000; Full time

Benefits offered by this job

Challenging work

Competitive compensation

Medical, dental, vision plans

401K with company match

SoFi student loan program

Tuition savings for nursing education

Career development opportunities

Pet Insurance

Benefits website

Job summary

University Behavioral Health of Denton is seeking a referrals coordinator to process inquiries and transfer requests, serving as a liaison to physicians, staff, and referral sources. You will enter data, manage e-fax applications, and ensure timely processing of referrals in a fast-paced behavioral health environment.

Responsibilities include collaborating with stakeholders, maintaining accurate medical records, and adhering to EMTALA regulations while supporting bed management and admissions

Qualifications

• Excellent customer service and communication skills (verbal and written).
• Ability to prioritize; work well under periods of high stress and pressure.
• Ability to multi-task and demonstrate critical thinking skills.
• Thorough knowledge of psychiatric services and medical capabilities provided by the hospital.
• Ability to work flexible hours.
• Requires knowledge of computers and ability to utilize Department specific electronic applications; and accurate data entry skills.

Responsibilities

• Collaborate with Business Development regarding referral source related needs.
• Collaborates with referral sources, families, physicians, agencies, and other callers to ensure requests for transfer and admission are managed effectively.
• Ability to effectively address at risk, emotionally disturbed or in crisis potential patients and individuals effectively via telephone.
• Ensure all referral patient medical record information is completed and nursing and clinical staff are adequately apprised of the patient’s condition/history.
• Working knowledge of Involuntary process and procedure.
• Knowledgeable and complies with all EMTALA regulations
• Enter all call data into facility database
• Effectively manage facility’s e-fax application(s) to disposition incoming referrals in a timely manner
• Able to use facility’s electronic bedboard for bed management purposes.

Skills

Customer service

Communication skills

Multi-tasking

Critical thinking

Data entry

EMR software

Education

RN licensure in Texas

Bachelor's degree preferred

Tools

EMR software

Job description

Responsibilities

University Behavioral Health of Denton is a private freestanding psychiatric hospital specializing in mental health and chemical dependency care. Serving North Texas and surrounding areas, UBH Denton has provided a range of programs treating mental health illnesses and substance abuse issues since 2005. Our inpatient and outpatient psychiatric services offer supportive and compassionate care for adolescents and adults with specialty programs that are tailored to meet the needs of our patients.

This is an exciting opportunity to work in an environment that puts patient care first while also having the opportunity to grow, learn, and advance in your career.

Website

www.ubhdenton.com

Shift

Monday thru Friday, 11am-7:30pm

Job Summary

Responsible for the timely processing of inquiry and referral calls. Serves as liaison to referral sources, physicians, unit staff and hospital personnel involved with each transfer request. Enters call data into the facility’s database and manages all e-fax application(s) to process incoming referrals and transfer requests in a timely manner. Effectively communicate with unit staff, physicians, and Admissions Triage Staff. Follow hospital’s policies and procedures regarding referral management.

Customers Served

Patients, medical staff, allied health professionals, other hospital department staff and external individuals requesting information.

Supervision

Admissions Director

Essential Functions

• Collaborate with Business Development team regarding any referral source related needs.
• Collaborates with referral sources, families, physicians, agencies, and other callers to ensure that requests for transfer and admission are managed effectively.
• Ability to effectively address at risk, emotionally disturbed or in crisis potential patients and individuals effectively via telephone.
• Ensure all referral patient medical record information is completed and nursing and clinical staff are adequately apprised of the patient’s condition/history.
• Working knowledge of Involuntary process and procedure
• Knowledgeable and complies with all EMTALA regulations
• Enter all call data into facility database
• Effectively manage facility’s e-fax application(s) to disposition incoming referrals in a timely manner
• Able to use facility’s electronic bedboard for bed management purposes.

Benefit & Rewards Highlights

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401 (K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Tuition savings to continue your nursing education with Chamberlain University
• Career development opportunities within UHS and its 300+ Subsidiaries!
• Pet Insurance
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500®corporation, annualrevenues during2025were$17.4billion. In 2026,UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, was listed in Forbes ranking of America’s Largest Public Companies.

Headquarteredin King of Prussia, PA, UHS has approximately101,500employeesand continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physiciannetworkand various related serviceslocatedin 40U.S.states, Washington, D.C., PuertoRicoand the United Kingdom.Foradditionalinformationvisit www.uhs.com.

From Fortune, ©2025, 2026 Fortune Media IP Limited. All rights reserved. Used under license.

Qualifications

Education

Graduate from an accredited program of professional nursing required; Bachelor's Degree preferred.

Experience

1-3 years of experience preferred in psychiatric health care.

Licensure/Certification

For RN’s, Licensure as a Registered Nurse in state of Texas.

Knowledge/Skills/Abilities

Excellent customer service and communication skills (verbal and written). Ability to prioritize; work well under periods of high stress and pressure. Ability to multi-task and demonstrate critical thinking skills. Thorough knowledge of psychiatric services and medical capabilities provided by the hospital. Ability to work flexible hours. Requires knowledge of computers and ability to utilize Department specific electronic applications; and accurate data entry skills. Experience reviewing medical and clinical information to staff appropriately with physician is preferred.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

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At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.