Referral Intake Coordinator

Pennant Group; Tacoma (WA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA/FSA

Paid Time Off

Paid Holidays

401(k) with company match

Tuition reimbursement

Employee discounts

Job summary

The Pennant Group is seeking a full-time Patient Referral Intake Coordinator to support home health referral and intake operations in our Tacoma office. This role ensures complete intake, insurance verification, and compliance with state, federal, and payer requirements, acting as liaison between referral sources, physicians, payors, and internal teams.

The position starts in January 2027 and is a Monday–Friday on-site role.

Qualifications

• 2+ years of experience in healthcare intake, referral coordination, or patient access.
• Ability to communicate professionally with physicians, referral sources, marketers, payors, and internal staff.
• Strong organizational skills with ability to manage multiple referrals simultaneously.

Responsibilities

• Review and process home health referrals for completeness, accuracy, and appropriateness.
• Verify insurance eligibility, benefits, authorizations, and coverage requirements.
• Ensure compliance with state, federal, and payer intake requirements.
• Obtain and review physician orders, face-to-face documentation, and supporting clinical records.
• Coordinate referrals with hospitals, physician offices, community partners, and marketing teams.
• Enter and manage referrals within Home Care Home Base (HCHB) or applicable intake systems.
• Support efficient daily intake operations to meet census, quality, and service goals.
• Maintain positive relationships with referral sources and community partners.
• Identify opportunities to improve intake workflows, service access, and patient experience.

Skills

Healthcare intake experience

Professional communication

Organizational skills

Tools

Home Care Home Base (HCHB)

Job description

Referral Intake Coordinator### Referral Intake CoordinatorApply: Tacoma, Washington: Full time: Posted Today: JR66045# **Patient Referral Intake Coordinator – Home Health**Home Health Intake | Referral Management | Insurance Verification**This position start date will be in January 2027.** **Puget Sound Home Health & Hospice** is seeking an experienced **full‐time Patient Referral Intake Coordinator** to support home health referral and intake operations. **This is NOT a remote role but will be working Monday to Friday in our Tacoma office.** The **Patient Referral Intake Coordinator (Home Health)** is responsible for managing the complete intake and referral process, ensuring all documentation, insurance verification, and regulatory requirements are met prior to admission. This role serves as a key liaison between referral sources, physicians, payors, marketers, and internal clinical teams to support timely and compliant patient admissions.## ## **Compensation & Benefits*** **$25-30 an hour, based on experience*** Medical, Dental, and Vision insurance* HSA, FSA, and voluntary insurance options* Paid Life and AD&D insurance* Short‐Term and Long‐Term Disability* Paid Time Off (PTO), Paid Holidays, and Paid Sick Time* 401(k) with company match* Employee Assistance Program (EAP)* Tuition reimbursement, employee discounts, referral bonuses, and more ## **Key Responsibilities*** Review and process **home health referrals** for completeness, accuracy, and appropriateness* Verify **insurance eligibility, benefits, authorizations, and coverage requirements*** Ensure compliance with **state, federal, and payer intake requirements*** Obtain and review **physician orders, face‐to‐face documentation, and supporting clinical records*** Coordinate referrals with hospitals, physician offices, community partners, and marketing teams* Communicate effectively with payors, physicians, and internal staff to resolve missing or incomplete documentation* Enter and manage referrals within **Home Care Home Base (HCHB)** or applicable intake systems* Support efficient daily intake operations to meet census, quality, and service goals* Maintain positive relationships with referral sources and community partners* Identify opportunities to improve intake workflows, service access, and patient experience* Must be available to cover some weekend hours on a rotation basis ## **Required Qualifications*** **2+ years of experience** in healthcare intake, referral coordination, or patient access* **Home Health and/or Hospice intake experience strongly preferred*** Experience with **Home Care Home Base (HCHB)** strongly preferred* Solid understanding of **insurance verification, authorization, and payer guidelines*** Ability to communicate professionally with physicians, referral sources, marketers, and payors* Strong organizational skills and ability to manage multiple referrals simultaneously* Detail‐oriented with a focus on compliance, accuracy, and timely processing* Customer‐focused with the ability to market services assertively and tactfully## The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.### About UsCornerstone Healthcare brings care to people where they feel most comfortable: home. Across our locally led home health, hospice, palliative care, home care, and mobile primary care organizations, our teams help patients and families navigate recovery, serious illness, everyday needs, and life’s most important moments. Whether you’re a clinician, caregiver, provider, operational leader, or support professional, you’ll have the opportunity to make a meaningful impact while growing your career. With the strength of a nationwide network and the autonomy of locally led teams, Cornerstone is a place where you can take ownership, develop as a leader, and help shape the future of care at home.