Home Health Referral Intake Coordinator – Tacoma

Pennant Group; Tacoma (WA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA/FSA

Paid Time Off

Paid Holidays

401(k) with company match

Tuition reimbursement

Employee discounts

Job summary

The Pennant Group is seeking a full-time Patient Referral Intake Coordinator to support home health referral and intake operations in our Tacoma office. This role ensures complete intake, insurance verification, and compliance with state, federal, and payer requirements, acting as liaison between referral sources, physicians, payors, and internal teams.

The position starts in January 2027 and is a Monday–Friday on-site role.

Qualifications

• 2+ years of experience in healthcare intake, referral coordination, or patient access.
• Ability to communicate professionally with physicians, referral sources, marketers, payors, and internal staff.
• Strong organizational skills with ability to manage multiple referrals simultaneously.

Responsibilities

• Review and process home health referrals for completeness, accuracy, and appropriateness.
• Verify insurance eligibility, benefits, authorizations, and coverage requirements.
• Ensure compliance with state, federal, and payer intake requirements.
• Obtain and review physician orders, face-to-face documentation, and supporting clinical records.
• Coordinate referrals with hospitals, physician offices, community partners, and marketing teams.
• Enter and manage referrals within Home Care Home Base (HCHB) or applicable intake systems.
• Support efficient daily intake operations to meet census, quality, and service goals.
• Maintain positive relationships with referral sources and community partners.
• Identify opportunities to improve intake workflows, service access, and patient experience.

Skills

Healthcare intake experience

Professional communication

Organizational skills

Tools

Home Care Home Base (HCHB)

Job description

The Pennant Group is seeking a full-time Patient Referral Intake Coordinator to support home health referral and intake operations in our Tacoma office. This role ensures complete intake, insurance verification, and compliance with state, federal, and payer requirements, acting as liaison between referral sources, physicians, payors, and internal teams.

The position starts in January 2027 and is a Monday–Friday on-site role.