Referral Development Coordinator

Buffalo Homecare; United States; Remote; USD 50,000 - 65,000; Full time

Job summary

Buffalo Homecare is seeking a Remote Homecare Intake & Referral Development Coordinator to drive growth through referrals and enrollment. The role is the first point of contact for prospective clients, families, hospitals, and referral partners, and blends intake coordination with business development to expand agency reach.

Responsibilities include qualifying inquiries, educating sources, admitting clients, verifying insurance, and ensuring compliant records.

Qualifications

• 2+ years in healthcare sales, intake, admissions, business development, or referral management.
• Home care experience preferred.
• Strong consultative selling and relationship-building skills.

Responsibilities

• Serve as the primary contact for referrals and inquiries.
• Build referral relationships and conduct outreach.
• Educate referral sources and participate in community events.
• Respond promptly to inquiries, assess needs, and present services.
• Guide enrollment, convert referrals into admissions, and follow up.
• Verify insurance eligibility and coordinate authorizations.
• Maintain HIPAA-compliant records and referral/admissions reporting.

Skills

Consultative selling

Relationship management

Communication

Organization

CRM/EMR proficiency

Customer service excellence

Tools

CRM/EMR proficiency

Job description

Remote

Position Summary:

The Homecare Intake & Referral Development Coordinator serves as the first point of contact for prospective clients, families, hospitals, rehabilitation facilities, physician practices, case managers, social workers, and community referral partners. This role combines intake coordination with business development responsibilities to drive agency growth through referral conversion and relationship management.

Business Development & Referral Management:

• Serve as the primary contact for referrals and inquiries
• build referral relationships
• conduct outreach
• educate referral sources
• participate in community events and maintain referral databases

Admissions & Conversion Management:

Respond promptly to inquiries, assess needs, present services, guide enrollment, convert referrals into admissions, and follow up consistently.

Insurance Verification & Eligibility:

Verify insurance eligibility, coordinate authorizations, communicate benefits, and secure required documentation.

Customer Experience & Relationship Management:

Deliver exceptional customer service while supporting seamless transitions into home care services.

Documentation & Compliance:

Maintain compliant records, HIPAA standards, and referral/admissions reporting.

Qualifications:

2+ years in healthcare sales, intake, admissions, business development, or referral management. Home care experience preferred.

Required Skills & Competencies:

• Consultative selling
• relationship management
• communication
• organization
• CRM/EMR proficiency
• customer service excellence

Key Performance Indicators (KPIs):

• Referral volume growth
• conversion rates
• admissions achieved
• referral source development
• census growth contribution
• response times
• customer satisfaction

Pay: $50,000.00 - $65,000.00 per year