Referral Counselor (Legal)

New York City Bar Association; New York (NY); Remote; USD 55,000 - 60,000; Full time

Job summary

The New York City Bar Association seeks a full-time Referral Counselor to assist the public in finding legal help. This remote position requires a J.D. or LLM and offers a starting salary between $55,000 and $60,000, along with a comprehensive benefits package. Ideal candidates will have strong communication skills and a commitment to public service.

Benefits

Generous paid time off

Choice of medical plans

401K

Employee Assistance Program

Complimentary City Bar membership

Qualifications

• Candidates must have a J.D. from a law school in the U.S.
• General knowledge of New York law preferred.
• At least one year of employment in a legal environment.

Responsibilities

• Respond to high volume of calls and emails from the public.
• Triage legal issues and direct clients to lawyers.
• Provide basic legal information to the public.

Skills

Customer service

Communication skills

Bilingual

Strong PC skills

Education

J.D. or LLM from a law school in the U.S.

Tools

Microsoft Office 365

Job description

REFERRAL COUNSELOR (Legal Non-Profit)

Remote work opportunity - Full-time

FLSA Status: Exempt

The New York City Bar Association (City Bar), founded in 1870, is a voluntary association of lawyers and law students. The City Bar’s mission is to equip and mobilize a diverse legal profession to practice with excellence, promote reform of the law, and uphold the rule of law and access to justice in support of a fair society and the public interest in our community, our nation, and throughout the world.

THE POSITION

Do you enjoy finding ways to help others who need legal assistance? Would you like to work remotely from your home 100% of the time (with the option to attend a few in-person meetings per year)?

We are in the business of public service. For more than 75 years, we have made it our mission to help individuals and businesses find the right lawyer to meet their legal needs. Established in 1946, the New York City Bar Legal Referral Service (LRS) is the oldest lawyer referral service in New York State, and the first one in New York City approved by the American Bar Association (ABA).

Candidates must have a J.D. from a law school in the U.S. Candidates do not need to be licensed to practice law, as this position does not provide any legal advice or represent clients in any capacity.

AREAS OF RESPONSIBILITY

1. Respond to high volume of calls and emails from the general public
2. Triage legal issues and direct clients to participating lawyers and other legal resources
3. Provide basic legal information to the public
4. Achieve and maintain general knowledge of New York law and legal resources available to New Yorkers
5. Other duties, including research, public relations, marketing and public outreach, as assigned

Qualifications/Skills/Requirements

1. J.D. or LLM from a law school in the U.S.
2. General knowledge of New York law and legal resources available to New Yorkers, preferred
3. Bilingual preferred
4. At least one year of employment in a legal environment/organization
5. Excellent phone manner, customer service and written/verbal communication skills
6. Must be able to deal effectively with challenging individuals
7. Ability to stay calm in stressful situations
8. Strong PC skills, including Microsoft Office 365 products
9. Candidates must be eligible to work in the U.S.

Compensation/Benefits

Starting annualized salary will be $55,000 - $60,000 (based on experience) for full-time employment (generally working 35 hours/week). The LRS Department at the City Bar is open Monday-Friday from 8:30 a.m. - 5:30 p.m. (Eastern time zone) and is closed daily from 1 p.m. - 2 p.m. Starting/ending time varies by schedule assigned.

We provide a competitive benefits package, for full-time employees, including generous paid time off (vacation, personal, sick time, holidays including closing between Christmas and New Year’s day, day off each year for volunteer work, some extra time off in summer if employment begins no later than June), choice of medical plans, dental, vision, 401K, life insurance, Employee Assistance Program, short-term/long-term disability insurance, employee discounts, and complimentary City Bar membership/many CLE programs/City Bar events.

HOW TO APPLY:

In addition to completing the questionnaire and submitting a resume, it is recommended that qualified candidates submit a cover letter explaining your interest in this role.

We actively seek a diverse applicant pool and encourage candidates of all backgrounds and unique experiences to apply, especially those candidates belonging to historically under-represented communities. We welcome diversity of all kinds. It is the policy of the Organization to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, age, national origin, alienage or citizenship status, gender (including gender identity), sexual orientation, disability, arrest or conviction record, pregnancy, credit history, salary history, caregiver status, marital status, partnership status, or other protected characteristics. The organization will make reasonable accommodations for individuals due to their religious beliefs, disability, pregnancy, childbirth or related medical conditions, or as victims of domestic violence, sexual violence, or stalking.

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