Patient Service Representative (PSR)- Surgery Orthopedics

aah; Lincolnshire (IL); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Educational assistance

Job summary

Aurora Medical Group (AMG) located in Lincolnshire, IL seeks a Patient Service Representative to deliver first-rate front-desk service, scheduling, billing support, and patient registration across Lincolnshire and additional sites in Libertyville, Lake Villa and Gurnee.

The role supports clinicians by coordinating appointments, collecting payments, and ensuring accurate patient records, with a focus on compassionate patient experiences.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of customer service experience preferred.
• Experience handling difficult callers/patients is a plus.

Responsibilities

• Schedule appointments Mon-Fri 8:30 AM–5:00 PM.
• Provide efficient, high-quality patient service and support to the care team.
• Enter and verify billing and registration information accurately in the patient accounting system.
• Maintain accurate and timely medical records and support clinical staff.

Skills

High school diploma or equivalent

1-2 years customer service

Experience handling difficult callers

Education

High school diploma or equivalent

Job description

Department:

02408 AMG Lincolnshire - Surgery: Orthopedics

Status:

Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

Main location is Lincolnshire but will need to cover additional sites if needed in Libertyville, Lake Villa and Gurnee. Hours Monday to Friday 830-5

Pay Range:

$19.80 - $29.70

Job Description Summary:

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Where You Will Work :

Aurora Medical Group (AMG) is part of Advocate Health , one of the nation's largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women's health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We're Looking For:

• High school diploma or equivalent.


• One to two years related customer service experience


• Experience handling difficult caller/customers/patients.

What You’ll Do:

Schedule: Monday-Friday, 8:30AM-5PM

As a Patient Service Representative (PSR) , you'll play a vital role in the care team - supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.

Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.

Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

• 100 Village Green Dr. Lincolnshire, IL (Primary)


• 825 S. Milwaukee Ave. Libertyville, IL


• 695 Park Ave Lake Villa, IL


• 1445 N . Hunt Club Rd Gurnee, IL

Physical Requirements and Working Conditions:

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.


• Exposure to ill patients.


• Ability to work under stressful conditions with demanding customers.


• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

• Compensation


• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training


• Premium pay such as shift, on call, and more based on a teammate's job


• Incentive pay for select positions


• Opportunity for annual increases based on performance


• Benefits and more


• Paid Time Off programs


• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability


• Flexible Spending Accounts for eligible health care and dependent care expenses


• Family benefits such as adoption assistance and paid parental leave


• Defined contribution retirement plans with employer match and other financial wellness programs


• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, hea