Referral Coordinator - Non-Clinical

Vetted Solutions; St. Louis (MO); On-site; USD 42,000 - 66,000; Full time

Job summary

Vetted Solutions is seeking an Intake Coordinator (HCS) to accurately process home care referrals, verify eligibility and insurance benefits, obtain pre-authorizations, and assist with billing. You will support discharge planning and educate both internal and external customers to ensure patients receive appropriate post-acute or non-acute care.

The role requires strong multitasking, communication, and organization skills.

Qualifications

• High School Diploma or GED required; Associate's Degree preferred.
• 2-5 years of relevant experience; 5-10 years with an advanced degree.
• Ability to multitask, prioritize, and communicate effectively.
• Experience in home care is a plus.

Responsibilities

• Screening referrals for eligibility and regulatory compliance
• Verifying insurance benefits and managing pre-authorizations
• Tracking patient status during hospitalization or rehab
• Coordinating discharge planning and patient education
• Promoting safety and alertness in daily tasks

Skills

Multitasking

Communication

Customer service

Insurance verification

Education

Associate's Degree preferred

Job description

Role Overview

The Intake Coordinator (HCS) is responsible for accurately processing home care referrals, ensuring compliance with admission criteria, and facilitating timely communication with operational teams. This non-clinical position involves verifying insurance benefits, obtaining pre-authorizations, and assisting with billing. The role requires coordinating discharge planning, educating internal and external customers about services, and ensuring patients receive appropriate post-acute or non-acute care.

Responsibilities Include

• Screening referrals for eligibility and regulatory compliance
• Verifying insurance benefits and managing pre-authorizations
• Tracking patient status during hospitalization or rehab
• Coordinating discharge planning and patient education
• Promoting safety and alertness in daily tasks

Qualifications & Skills

• High School Diploma or GED required; Associate's Degree preferred
• 2-5 years of relevant experience; 5-10 years with an advanced degree
• Ability to multitask, prioritize, and communicate effectively
• Experience in home care is a plus

Key Attributes:

Detail-oriented, organized, customer-focused, adaptable to travel between hospital locations, and able to work in a safety-sensitive environment.