Referral Coordinator - Neurology

Advocate Aurora Health; Winston-Salem (NC); On-site; USD 40,000 - 50,000; Full time

Job summary

Advocate Health is seeking a Referral Relations professional to promote clinic physician services and maintain strong relations with outside referral sources. The role includes monitoring communication, facilitating coordination between physicians and referral sources, and ensuring responsive service to inquiries.

Ideal candidates have a high school diploma, healthcare customer service experience, and strong written and verbal communication.

Qualifications

• High school diploma or GED required.
• Basic computer skills required.
• Excellent oral and written communication skills.
• Ability to perform multiple tasks and work independently.
• Ability to develop and maintain professional, service-oriented relationships with patients, physicians, coworkers and supervisors.
• Ability to understand and comply with policies and procedures.

Responsibilities

• Coordinates and facilitates physician/consumer relations and customer service activities.
• Communicates and responds to customer needs professionally, building credibility with contacts and sharing updates on clinical services and referral protocols.
• Receives and researches inquiries; completes requests promptly and accurately, owning each transaction.
• Employs a systematic approach to problem solving with documented decisions and rationale.
• Demonstrates professional telephone technique and knowledge of Regional Physicians and affiliates.
• Maintains professional standards by participating in orientation and training; stays current on policy changes.
• Performs other duties as assigned by management.

Skills

Communication skills

Basic computer skills

Multitasking

Relationship building

Policy compliance

Education

High School Diploma or GED

CMA/RMA/NCCT Preferred

2+ years healthcare customer service

Job description

Job Summary

Responsible for developing and maintaining a referral relations program by promoting clinic physician services and other services to external medical professionals (referral sources).

Monitors staff communication with referral sources.

Facilitates communication between clinic physicians and referral sources.

Education

• High School Diploma or GED General Studies Required

Certifications, Licensures and Registrations Credential

• CMA/RMA/NCCT Preferred

Experience

• 2+ Customer Service in Healthcare Setting preferred

Additional Knowledge, Skills, and Abilities

• Basic computer skills required
• Excellent oral and written communication skills
• Ability to perform multiple tasks and work independently
• Ability to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors
• Ability to understand and comply with policies and procedures.

Job Specific Duties

• Coordinates and facilitates physician/consumer relations and customer service activities
• Communicates and responds to customer needs in a professional, positive manner building credibility and rapport with all contacts. Communicates new information related to all clinical services and referral protocols for Regional Physicians
• Receives, researches and completes, in a timely manner, all inquiries and requests ensuring optimum customer satisfaction. Assumes ownership of each transaction. Maintains high level of accuracy in all data collection and entry, appropriately following through and documenting the interaction.
• Employs a systematic approach in problem solving; makes decisions based on thoughtful analysis of the situation, and evaluation of the alternatives. Provides documentation as needed.
• Demonstrates professional telephone technique with strong focus on communication style and knowledge of Regional Physicians to include its partners and affiliates.
• Maintains professional standards by participating in orientation, training and seminars. Remains current on changes in policies and protocols
• Upholds a professional working relationship at all times and adheres to department rules. Practices teamwork and adheres to Standards of Behavior.
• Other Duties Performs other duties as assigned by management

Physical and Behavioral Requirements

• Occasional stooping, standing, kneeling, and crawling
• Frequent sitting, walking, and reaching
• Medium physical force is required (exerting 20 to 50 pounds of force occasionally, or 10 to 25 pounds of force frequently, or up to 10 pounds of force constantly to move objects)
• Visual acuity to accurately enter and view information via the computer
• Ability to hear and speak is required to effectively communicate with the public in person and via the telephone
• Manual finger dexterity for chart preparation, answering telephone, assisting patients, and accurately type information

Occupational Exposure to Bloodborne Pathogens