Referral Coordinator

Advanced Pain Care, Inc.; United States; Hybrid; USD 25,000 - 36,000; Full time

Job summary

Advanced Pain Care, Inc. is seeking a Referral Coordinator to manage the processing and coordination of patient referrals for internal and external consults.

The role involves working closely with clinicians, patients, and external providers to schedule visits and ensure timely care. You will review referral diagnoses, collect documentation, and support the referral workflow across multiple locations, including collaboration with NSG scheduling, pre-authorization, and related teams.

Qualifications

• Prior clinical, medical or marketing experience is preferred.
• Must understand and convey written and oral instructions.
• Ability to prioritize and handle multiple tasks.

Responsibilities

• Coordinate and process referrals for multiple locations.
• Arrange appointments with internal specialists and external providers.
• Review referral diagnoses and CPT codes during processing.
• Collect and file required documentation for each referral.
• Generate weekly reports on referrals and status updates.
• Collaborate with scheduling, pre-authorization and other teams as needed.

Skills

Medical terminology

Communication skills

Multitasking

Independent worker

Job description

The Referral Coordinator is responsible for coordinating & processing referrals as requested by our providers for patients that are in need of internal & external consults, working closely with the clinical staff, outside care providers and our patients getting them scheduled and seen appropriately.

DUTIES AND RESPONSIBILITIES:

• Ensure referrals ordered for multiple locations are processed the same day to next day
• Arrange & coordinate appointments for patient’s outside our offices
• Scheduling patients with our internal specialists for Neurosurgery, Rheumatology, Behavioral Health, Addictionology & Pain Management when ordered
• Reviewing referral diagnosis codes & CPT codes as we process the referral
• Collecting pertaining documentation for each referral and working closely with our providers, patients, & outside care providers
• Weekly reports tracking outgoing referrals, home health referrals, & SCS
• Following up in a timely manner on phone notes, referral status updates, voice mails, & emails pertaining to outgoing referrals
• Collaborates with NSG coordinator, scheduling, & pre-authorizing teams regarding procedures, office visits, home health & insurance
• Import vital documents into patient’s charts pertaining to referrals, procedures, & home health
• Has regular and predictable attendance.
• Adheres to Advanced Pain Care policies and procedures.
• Performs other duties as assigned.

Requirements

QUALIFICATIONS:

• Prior clinical, medical or marketing experience
• Knowledge of medical terminology desired

KNOWLEDGE AND SKILLS:

• Basic knowledge of how a healthcare organization operates
• Ability to comprehend speech and effectively communicate with others
• Must understand, follow, and convey written and oral instructions
• Ability to establish and maintain cooperative working relationships
• Compliance with the attendance policy
• Compliance with continuing and mandatory education programs
• Ability to prioritize and handle multiple tasks
• Ability to function independently without constant supervision
• Enthusiastic personality and high motivation to excel and grow within the company

WORKING CONDITIONS:

Environmental Conditions:

Medical Office environment

Physical Conditions:

• Generally works normal office hours but may sometimes work evenings or weekends
• Works in the field and from home office
• Must be able to drive to a variety of locations to conduct work
• Must be able to sit and/or stand for prolonged periods of time
• Must be able to bend, stoop and stretch
• Must be able to lift and move boxes and other items weighing up to 25 pounds.
• Requires eye-hand coordination and manual dexterity sufficient to operate office equipment, etc.