Patient Referral Specialist - Neurology (Midland)

MyMichigan Health; Midland (MI); On-site; USD 23,000 - 32,000; Full time

Job summary

MyMichigan Health seeks a referral coordination specialist to manage third party payer referrals for primary care departments. You will coordinate pre-authorizations, communicate with providers, insurers, and patients, and maintain referral databases in the Electronic Health Record system.

You will enter and track referrals in EHR, generate monthly utilization reports, and address disputed requests while supporting timely specialty appointments and overall patient care.

Qualifications

• Two to four years medical office experience.
• Strong interpersonal and customer relations skills.
• Advanced medical terminology; ICD-9/ICD-10 and CPT coding experience.
• Knowledge of third payer rules and medical record documentation.
• Excellent written and verbal communication; able to work independently.

Responsibilities

• Coordinate third party referral authorizations and maintain databases.
• Enter and track referrals in EHR systems; compile monthly reports.
• Investigate disputed/ref incomplete referral requests and follow up on specialty appointments.

Skills

Interpersonal skills

Customer relations

Written & verbal communication

Organization

Independent work

Attention to detail

Education

High School Diploma or GED

Associate's degree preferred

Tools

Electronic Health Record (EHR)

Microsoft Windows

Medical practice software

Job description

Summary

This primary function of this position shall be to coordinate the timely completion, monitoring, and submittal of all incoming and outgoing third party payer referrals for primary care departments. The position will work closely with providers, insurers, and patients in obtaining, resolving, documenting, and communicating referral pre-authorizations for specialist services and/or diagnostic testing procedures. The position will be a primary liaison with third party/managed care insurers to stay informed of the latest changes and developments with pre-authorization referral procedures. Inclusive within this responsibility and equally important will be the maintenance of the incoming and outgoing referral databases on the Electronic Health Record Systems.

Responsibilities

(40%) Works with the providers, office staff & outside sources to complete third party referral authorization forms accurately and timely, transmitting some via mail, fax, telephone, or electronically on a frequent basis.

(40%) Enters and tracks incoming and outgoing referrals using Electronic Health Record systems; compiles monthly statistical reports on referral utilization for management reporting purposes on an occasional basis.

(20%) Coordinates investigation into and responds to disputed or incomplete referral requests on a weekly basis including authorizations and follow up on specialty appointments.

Other Duties and Responsibilities

Ability to handle multiple tasks and stressful situations.

Must be able to communicate verbally in person, on the phone and in writing.

Frequently position requires regular public contact, decision-making and exposure to stress.

MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

Certifications and Licensures

N/A

Required Education

Education: High School Diploma or GED

Comments: Associate's degree preferred.

Other Information

Experience, Training and Skills:

Two to four years medical office experience, excellent interpersonal/customer relations skills, advanced medical terminology, ICD-9/ICD10, CPT coding experience within physician practice, knowledge of third payer rules, and medical record charting/documentation experience required.

Established written and verbal communication skills, good organization and prioritization skills, proficient computer user; experienced in Windows, Word Processing, and medical practice software, and able to work independently required.

Experienced Medic Computer User and database application knowledge and skills preferred.

Knowledge of medical terminology as normally acquired through work experience in a medical office setting.

Physical/Mental Requirements and Typical Working Conditions

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Light. Must be able to occasionally (0-33% of the workday) lift or carry 11-20 lbs., frequently (34-66% of the workday) 10 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls.