Referral Coordinator - Neurology

Atrium Health Wake Forest Baptist; Winston-Salem (NC); On-site; USD 21,000 - 34,000; Full time

Job summary

Atrium Health Wake Forest Baptist is seeking a Referral Relations Coordinator to develop and maintain a program promoting clinic physician services to external medical professionals. You will coordinate physician and consumer relations and respond to inquiries with accuracy and professionalism.

Requirements include a high school diploma or GED and healthcare customer service experience; strong communication and multitasking skills are essential for success in this role.

Qualifications

• > High School Diploma or GED required.
• "> Certifications, Licensures and Registrations credential.
• "> 2+ years of Customer Service in a Healthcare setting preferred.

Responsibilities

• Coordinates and facilitates physician/consumer relations and customer service activities.
• Communicates and responds to customer needs in a professional, positive manner building credibility and rapport with all contacts. Communicates new information related to all clinical services and referral protocols for Regional Physicians.
• Receives, researches and completes inquiries and requests ensuring optimum customer satisfaction; assumes ownership of each transaction; maintains high accuracy in data collection and entry.
• Employs a systematic approach in problem solving; makes decisions based on thoughtful analysis of the situation, and evaluation of the alternatives. Provides documentation as needed.
• Demonstrates professional telephone technique with strong focus on communication with Regional Physicians and their partners.
• Maintains professional standards by participating in orientation, training and seminars; remains current on changes in policies and protocols.
• Upholds a professional working relationship and adheres to department rules; practices teamwork and adheres to Standards of Behavior.
• Other duties as assigned by management.

Skills

Basic computer skills

Oral and written communication

Multitasking

Independent work

Professional relationships

Policies and procedures

Education

High School Diploma or GED General Studies Required

Certifications, Licensures and Registrations

Tools

CMA/RMA/NCCT

Job description

Job Summary

Responsible for developing and maintaining a referral relations program by promoting clinic physician services and other services to external medical professionals (referral sources).

Education

• High School Diploma or GED General Studies Required
• Certifications, Licensures and Registrations Credential

Experience

• CMA/RMA/NCCT Preferred
• 2+ Customer Service in Healthcare Setting preferred

Additional Knowledge, Skills, And Abilities

• Basic computer skills required
• Excellent oral and written communication skills
• Ability to perform multiple tasks and work independently
• Ability to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors
• Ability to understand and comply with policies and procedures.

Job Specific Duties

• Coordinates and facilitates physician/consumer relations and customer service activities
• Communicates and responds to customer needs in a professional, positive manner building credibility and rapport with all contacts. Communicates new information related to all clinical services and referral protocols for Regional Physicians
• Receives, researches and completes, in a timely manner, all inquiries and requests ensuring optimum customer satisfaction. Assumes ownership of each transaction. Maintains high level of accuracy in all data collection and entry, appropriately following through and documenting the interaction.
• Employs a systematic approach in problem solving; makes decisions based on thoughtful analysis of the situation, and evaluation of the alternatives. Provides documentation as needed.
• Demonstrates professional telephone technique with strong focus on communication style and knowledge of Regional Physicians to include its partners and affiliates.
• Maintains professional standards by participating in orientation, training and seminars. Remains current on changes in policies and protocols
• Upholds a professional working relationship at all times and adheres to department rules. Practices teamwork and adheres to Standards of Behavior.
• Other Duties Performs other duties as assigned by management

Physical and Behavioral Requirements

• Occasional stooping, standing, kneeling, and crawling
• Frequent sitting, walking, and reaching
• Medium physical force is required (exerting 20 to 50 pounds of force occasionally, or 10 to 25 pounds of force frequently, or up to 10 pounds of force constantly to move objects)
• Visual acuity to accurately enter and view information via the computer
• Ability to hear and speak is required to effectively communicate with the public in person and via the telephone
• Manual finger dexterity for chart preparation, answering telephone, assisting patients, and accurately type information
• Occupational Exposure to Bloodborne Pathogens