Referral Coordinator I

Brookwood Baptist Health; Alabaster (AL); Hybrid; USD 34,000 - 45,000; Full time

Benefits offered by this job

Health benefits

403(b) plan

HSA

FSA

PTO

Life Insurance

Extended Leave

Family Care

Parental Leave

Pet Insurance

Car Insurance

Tuition Reimbursement

Job summary

Brookwood Baptist Health's Heart South in Alabaster, AL is seeking a Referral Coordinator I to support patients, providers, and clinical teams by managing referrals, authorizations, and insurance verification.

The role emphasizes timely access to specialty care and diagnostic services, with day-to-day responsibilities including coordinating appointments, updating records in the EHR, and delivering exceptional customer service to patients and staff.

Qualifications

• High School Diploma or GED required.
• Knowledge of medical terminology preferred.
• Two years of related healthcare or medical office experience preferred.
• Referral, authorization, or insurance verification experience preferred.
• Strong computer, communication, and organizational skills.

Responsibilities

• Process internal and external referrals and authorizations.
• Verify insurance coverage and obtain prior authorizations.
• Coordinate patient appointments and follow-up care.
• Update patient information in the EHR system.
• Communicate with providers, patients, and insurance companies.
• Support quality patient care through exceptional customer service.

Skills

Customer service

Communication

Organization

Computer literacy

Medical terminology

Education

High School Diploma or GED

Tools

EHR system

Job description

Position Summary

Referral Coordinator I

Heart South 1022 North 1st Street, Suite 500, Alabaster, AL 35007

Full-Time | Day Shift

Join Our Team!

Heart South is seeking a highly organized and customer-focused Referral Coordinator I to support patients, providers, and clinical teams by managing referrals, authorizations, and insurance verification. This role is essential in ensuring patients receive timely access to specialty care and diagnostic services.

About Baptist Health Medical Group

Baptist Health Medical Group is a physician-led group established on a foundation of compassionate care and clinical excellence. Guided by this commitment to compassion and excellence, our teams of physicians, advanced practice professionals, nurses, clinicians and office staff work together to meet every patient’s total healthcare needs.

As part of Baptist Health’s extensive network of comprehensive healthcare services, Baptist Health Medical Group is committed to providing the community easy access to integrated care. Our expansive range of practices offer close-to-home locations and convenient appointment options.

Providing expert care in over 18 areas of focus — from primary care to specialty institutes — Baptist Health Medical Group includes more than 600 physicians and advanced practice professionals.

Health Offers Great NEW Competitive Pay and Great Benefits Package that Includes:

• Medical, Dental, Vision
• 403(b) Retirement Savings Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (up to 5 weeks to start)
• Life Insurance
• Extended Leave Plan (ELP)
• Family Care (childcare, elder care, pet care)
• Paid Parental Leave
• Pet Insurance
• Car Insurance
• Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt

ALL BENEFITS START DAY ONE

Responsibilities

Responsibilities

• Process internal and external referrals and authorizations
• Verify insurance coverage and obtain prior authorizations
• Coordinate patient appointments and follow-up care
• Update patient information in the EHR system
• Communicate with providers, patients, and insurance companies
• Support quality patient care through exceptional customer service

Qualifications

Qualifications

• High School Diploma or GED required
• Medical terminology knowledge preferred
• Two years of related healthcare or medical office experience preferred
• Referral, authorization, or insurance verification experience preferred
• Strong computer, communication, and organizational skills