Referral Coordinator - Neurosurgery

Baptist Health Care; Pensacola (FL); On-site; USD 34,000 - 42,000; Full time

Job summary

Baptist Health Care is seeking a Referral Coordinator to manage referrals and procedure orders, initiate authorizations, and ensure accurate documentation and communication with patients and staff.

The role requires attention to insurance coverages, eligibility verification, and collecting patient financial portions, while coordinating with internal teams and external providers.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to prioritize tasks and manage multiple items.
• Professional and calm handling of requests and complaints.
• Proficient with computers and related software applications.

Responsibilities

• Process incoming/outgoing referrals and orders in a timely manner.
• Document all calls, messages, and interactions in patient charts or systems.
• Obtain prior authorizations for appointments and procedures.
• Update patient demographics in the practice management system.
• Verify insurance eligibility, copays, coinsurance, and deductibles.
• Explain financial requirements to patients and collect balances as applicable.
• Operate standard office equipment effectively.
• Collaborate with Baptist Medical Group Representatives, facilities, insurers, patients, and families.

Skills

Communication

Organization

Prioritization

Customer service

Computer skills

Education

High School Diploma or Equivalent

Tools

Practice management software

Job description

The Referral Coordinator is responsible for processing, follow up and communication to patients for referrals and/or procedure orders that are generated by the providers. This position will initiate the authorization for patient services. This position is responsible for knowledge of insurance coverages, documentation of authorizations, and communicates status of authorizations to the practice staff.

Responsibilities

• Maintains responsibility for timely processing of incoming and/or outgoing referrals and orders.
• Documents all phone calls, messages and interactions with patients and insurance companies appropriately in the patient’s chart or applicable order systems.
• Obtains prior authorizations for all appointments and procedures.
• Updates any patient demographics into the practice management system.
• Verifies health insurance eligibility and understands copays, co-insurance and deductibles, as applicable.
• Explains financial requirements to patients or responsible parties and collects patient financial portions (copays/coinsurance), as applicable.
• Operates a variety of office equipment effectively.
• Works closely with Baptist Medical Group Representatives, all medical facilities, insurance companies, patients and family members.

Qualifications

• High School Diploma or Equivalent Required
• 1 year Experience in healthcare or medical office. Preferred

Required Skills, Knowledge and Abilities

• Excellent communication skills verbally and written.
• Skill in organizing work, making assignments, and achieving goals and objectives.
• Ability to prioritize work.
• Skill in and confident with use of computers and related software applications.
• Ability to make recommendations and handle complaints and requests in a professional and calm manner.
• Ability to provide excellent customer service.

About Us

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includesthree hospitals, four medical parks,Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.

Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse

Job Info

• Job Identification 11077
• Job Category Clerical
• Posting Date 10/14/2026, 07:00 PM
• Locations 125 Baptist Way, Pensacola, FL, 32503, US
• Job Schedule Full time
• Job Shift Day
• FTE 1.0 FT