Referrals Coordinator

Virginia Mason Franciscan Health; Port Orchard (WA); On-site; USD 37,000 - 51,000; Full time

Job summary

Virginia Mason Franciscan Health in Port Orchard, WA is seeking a Referral Specialist to orchestrate patient access to specialty care by managing referral and authorization processes. You will proactively obtain clearances for specialty visits and issue referrals for ancillary services to ensure timely care.

The role emphasizes meticulous attention to detail, strong organization, and clear communication to coordinate appointments, educational activities, and equipment rentals related to each

Qualifications

• Successful completion of an accredited medical terminology course(s) or equivalent on-the-job training.
• At least one year of progressively responsible work experience related to referrals, scheduling, or insurance coordination.

Responsibilities

• Processes referral orders and/or pre-authorizations.
• Coordinates appointments and ancillary services.
• Responds to patient questions regarding routine billing and insurance matters.
• Coordinates patient instructional/educational activities relevant to the patient’s referral.
• Coordinates purchase of materials and/or the rental of medical equipment relevant to the patient’s referral.

Skills

Medical terminology

Communication

Organization

Education

Medical terminology course

On-the-job training

Job description

Job Summary and Responsibilities

As our Referral Specialist, you will orchestrate patient access to specialized care by expertly managing all referral and authorization processes.

Every day, you will proactively obtain clearances for specialty visits, issue referrals for ancillary services (consults, imaging, labs), and secure approvals for medications, DME, home health, and other vital services.

To be successful in this role, you will demonstrate meticulous attention to detail, strong organizational skills, and clear communication to ensure seamless and efficient service delivery for our patients.

• Processes referral orders and/or pre-authorizations.

• Coordinates appointments and ancillary services.

• Responds to patient questions regarding routine billing and insurance matters.

• Coordinates patient instructional/educational activities relevant to the patient’s referral.

• Coordinates purchase of materials and/or the rental of medical equipment relevant to the patient’s referral.

Job Requirements

Required

• Other Successful completion of an accredited medical terminology course(s) or equivalent on the job training,

• One year of progressively responsible work experience that would demonstrate attainment of the requisite job knowledge/abilities.

Preferred

• Work experience in patient scheduling/registration, insurance verification, referral coordination, financial counseling or related function

Where You’ll Work

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person — body, mind, and spirit — in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

Pay Range

$25.85 – $37.65 /hour

We are an equal opportunity/affirmative action employer.