Ambulatory Manager III (Endocrinology and Infectious Disease)

Munson Healthcare Careers; Traverse City (MI); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Munson Healthcare is seeking a highly collaborative, patient-centered Practice Manager to lead operations across our Endocrinology and Infectious Disease practices in Traverse City. This leadership role drives daily operations, staffing, scheduling, budgeting, and revenue cycle oversight to deliver exceptional patient care and support a high-performing team.

The position requires a bachelor’s degree or equivalent leadership experience and strong interpersonal and organizational skills, with

Qualifications

• Bachelor’s degree preferred; or 4+ years of progressive leadership experience in ambulatory medical setting.
• Strong interpersonal and organizational abilities; capable of working independently and collaboratively.
• Knowledge of medical terminology, EMR systems, coding, insurance billing, scheduling, data entry, and multi-line phone systems.
• Experience collaborating across physician practices to improve quality and operation.

Responsibilities

• Operational Leadership: Direct daily operations of assigned physician practice/program, including staff management, provider coordination, scheduling, and workflow optimization to ensure patient access, efficiency, and productivity goals are met.
• Financial & Performance Management: Develop and monitor budgets, oversee financial performance, and use metrics to drive operational and revenue outcomes.
• Revenue Cycle & Compliance: Maximize front-end revenue processes and collaborate with billing teams to improve accuracy.
• People & Patient Experience: Lead HR functions including hiring, coaching, and performance management; maintain patient satisfaction scores.

Skills

Leadership

Interpersonal skills

Organizational abilities

Education

Bachelor’s degree or 4+ years leadership experience

Tools

EMR systems

Coding

Scheduling software

Job description

Company Description

More Than Just Care,It’sCommunity

Imagine doing meaningful work in a place where peoplevacation.That’slife at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.

If you want a career in healthcare and alifestylemost people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just beMunson Material. To us, that means teammates who live by our values ofexcellence,teamness, positivity, creativity,and a commitment to creatingexceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Invested in You

• Grow:Tuition reimbursement, in-person and onlinedevelopment,and access to ourcareer hubto help you advance.
• Thrive:Full benefits, paid holidays,29 daysof PTO,management incentive program,employee discounts, and free individual retirement counseling.
• Be Well:Freewellness platform for you and your family,pluspersonalizedsupport for personal or family challenges.
• Be Heard:Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings

Job Description

Munson Healthcare is seeking a highly collaborative, patient-centered Practice Manager to lead operations across our Endocrinology and Infectious Disease practices in Traverse City. This leadership role plays a critical part in delivering exceptional care experiences while supporting a high-performing team.

The Practice Manager will be responsible for:

• Operational Leadership:Direct daily operations of assigned physician practice/program, including staff management, provider coordination, scheduling, and workflow optimization to ensure patient access, efficiency, and productivity goals are met.
• Financial & Performance Management:Develop and monitor annual budgets, oversee financial performance, and utilize key metrics (e.g., revenue cycle, provider utilization, access benchmarks) to drive operational and revenue outcomes.
• Revenue Cycle & Compliance:Maximize front-end revenue processes (scheduling, insurance verification, authorizations, POS collections) and collaborate with billing teams to ensure accuracy and resolve improvement opportunities.
• People & Patient Experience:Lead all HR functions including hiring, coaching, and performance management; foster communication and engagement with staff and providers; maintain patient satisfaction scores at or above target through evidence-based practices.

Qualifications

What’s Required

• Education:Bachelor’s degree in a health-related field preferred; or 4+ years of progressive leadership experience in an ambulatory, medical office, or outpatient setting.
• Skills:Strong interpersonal and organizational abilities; capable of working independently and collaboratively.
• Knowledge:Medical terminology, EMR systems, coding, insurance billing, scheduling, data entry, and multi-line phone systems.
• Experience:Interdisciplinary team collaboration and problem-solving within physician practices and across departments to improve quality and operation

Preferred:

• Minimum two years of previous practice management experience

Additional Information

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.