Referral Coordinator: Elevate Patient Care & Access

Eagle Physicians; Highland Park West (NC); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Retention bonus program

Paid maternity/paternity leave

Vaccination policy

Job summary

Eagle Physicians & Associates is seeking a motivated Referral Coordinator for Eagle Wellness & Weight Management in Greensboro, NC. You will coordinate referrals, ensure timely processing, and maintain EMR documentation while collaborating with providers.

The ideal candidate has two years of medical office experience, excellent customer service and communication skills, and strong organizational abilities. Eagle offers a competitive salary, comprehensive benefits, a retention bonus program, and

Qualifications

• Minimum of two years of medical office experience.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficiency with electronic medical records (EMR) systems and standard office software preferred.

Responsibilities

• Coordinate and process patient referrals as directed by providers to ensure timely continuity of care.
• Work closely with providers to ensure referrals meet both the patient's clinical needs and insurance requirements.
• Complete referral documentation accurately and obtain all necessary authorizations and approvals.
• Coordinate with specialty offices and healthcare organizations to schedule referrals and facilitate patient care.
• Ensure all pertinent medical records, test results, and supporting documentation are forwarded to the receiving specialist or facility.
• Monitor referral status and follow up as needed to ensure completion and timely communication between providers and patients.
• Maintain accurate documentation of referral activities within the electronic medical record (EMR) system.
• Communicate effectively with patients regarding referral processes, appointment scheduling, and required documentation.
• Collaborate with providers, clinical staff, insurance carriers, and external healthcare partners to resolve referral-related issues.
• Maintain strict compliance with HIPAA regulations and safeguard PHI and confidential information.
• Demonstrate professionalism, respect, courtesy, and compassion in all interactions with patients, coworkers, providers, and external partners.
• Display a positive attitude and team-oriented approach with a willingness to assist wherever needed.
• Uphold Eagle's Vision, Mission, and Core Values through daily actions and behaviors.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Organization

Multitasking

Tools

EMR systems

Office software

Job description

Eagle Physicians & Associates is seeking a motivated Referral Coordinator for Eagle Wellness & Weight Management in Greensboro, NC. You will coordinate referrals, ensure timely processing, and maintain EMR documentation while collaborating with providers.

The ideal candidate has two years of medical office experience, excellent customer service and communication skills, and strong organizational abilities. Eagle offers a competitive salary, comprehensive benefits, a retention bonus program, and