Referral Coordinator - Eagle Wellness & Weight Management

Eagle Physicians; Greensboro (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Retention bonus program

Paid maternity/paternity leave

Equal Opportunity Employer

Job summary

Eagle Physicians & Associates is seeking a Referral Coordinator for Eagle Wellness & Weight Management in Greensboro, NC. This on-site role supports referrals, scheduling, and documentation to ensure high-quality patient care.

The ideal candidate has at least two years of medical office experience, strong customer service and communication skills, and the ability to multitask in a fast-paced environment while maintaining HIPAA compliance.

Qualifications

• Minimum of two years of medical office experience required.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficiency with electronic medical records (EMR) systems and standard office software preferred.

Responsibilities

• Coordinate and process patient referrals to ensure timely continuity of care.
• Work with providers to ensure referrals meet patient needs and insurance requirements.
• Complete referral documentation and obtain authorizations.
• Coordinate with specialty offices to schedule referrals and facilitate patient care.
• Forward medical records and test results to receiving specialists or facilities.
• Monitor referral status and follow up to ensure timely communication.
• Maintain documentation of referral activities in the EMR system.
• Communicate with patients regarding referral processes and scheduling.
• Collaborate with providers, staff, and insurers to resolve referral issues.
• Ensure compliance with HIPAA and protect PHI.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Tools

EMR software

Office software

Job description

Referral Coordinator - Eagle Wellness & Weight Management

Admin / Support Staff Full Time Clerical / Other Greensboro, NC, US

2 days ago Requisition ID: 1058

Join Our Team as a Referral Coordinator !

Are you compassionate, patient-focused, and looking for a rewarding career opportunity with a company that offers a competitive salary and an exceptional benefits package? Eagle Physicians & Associates is seeking a dynamic, professional, and self-motivated Referral Coordinator to join our team at Eagle Wellness & Weight Management.

The ideal candidate will have a minimum of two years of medical office experience and possess excellent customer service, communication, and organizational skills. This position plays a vital role in creating a positive patient experience while ensuring efficient referral processes.

Schedule

• ON-SITE
• The Practice Administrator will determine the day off based on office needs.

Qualifications

• Minimum of two years of medical office experience required.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficiency with electronic medical records (EMR) systems and standard office software preferred.

Why Eagle?

Our employees genuinely enjoy working at Eagle. For three consecutive years, Eagle team members have rated the organization highly in our annual Employee Engagement Surveys. In our most recent survey, 92.8% of employees shared that they see themselves continuing their career at Eagle and would recommend Eagle as a great place to work.

Join Us and Thrive!

Support staff hired at a 0.50 FTE or greater on or after April 1, 2024, are eligible for our structured retention bonus program:

• $750 at 6 months
• $750 at 12 months
• $1,000 at 18 months
• $1,000 at 24 months

Paid Maternity/Paternity Leave

After one year of employment and 1,250 hours worked, Eagle provides up to two weeks of paid maternity/paternity leave for the birth or adoption of a child. Leave is prorated based on FTE status.

As a condition of employment, an influenza vaccine is required. Please contact Eagle HR with any questions regarding this policy.

Eagle Physicians & Associates is proud to be an Equal Opportunity Employer.

Key Responsibilities

• Coordinate and process patient referrals as directed by providers to ensure timely continuity of care.
• Work closely with providers to ensure referrals meet both the patient's clinical needs and insurance requirements.
• Complete referral documentation accurately and obtain all necessary authorizations and approvals.
• Coordinate with specialty offices and healthcare organizations to schedule referrals and facilitate patient care.
• Ensure all pertinent medical records, test results, and supporting documentation are forwarded to the receiving specialist or facility.
• Monitor referral status and follow up as needed to ensure completion and timely communication between providers and patients.
• Maintain accurate documentation of referral activities within the electronic medical record (EMR) system.
• Communicate effectively with patients regarding referral processes, appointment scheduling, and required documentation.
• Collaborate with providers, clinical staff, insurance carriers, and external healthcare partners to resolve referral-related issues.
• Maintain strict compliance with HIPAA regulations and safeguard Protected Health Information (PHI) and confidential business information.
• Demonstrate professionalism, respect, courtesy, and compassion in all interactions with patients, coworkers, providers, and external partners.
• Display a positive attitude and team-oriented approach with a willingness to assist wherever needed.
• Uphold and exemplify Eagle's Vision, Mission, and Core Values of Integrity, Compassion, Trust, Professionalism, and Respect through daily actions and behaviors.